Chicken Parmo Burger
Desco Lounge

Desco Lounge

Unit 9, Parkgate Shopping Center, Birmingham, United Kingdom, B90 3AX

Steak • Tapas • Coffee • Chicken


"Me and my friends have been coming to Desco lounge for a while now but I can truthfully say this will be the last time that we visit. We ordered 2 lounge breakfast, whilst the drinks arrived promptly we had to wait a fair while for our food. When it arrived the bacon was burnt and the beans were cold. I went to the bar to speak to one of the servers as none had bothered to come and check back our food and were clearly far too busy on a Monday afternoon to accommodate us. The portion size difference was crazy aswell considering we had the same meal! We wanted to order some extra beans and toast so we asked one of the ‘waitresses’ if we could order with her, she answered very abruptly we don’t do table service. And were told we have to go to the bar or order online. It was as if we were being a pain asking her these questions. As we were waiting for our fresh beans our food was getting cold so once it had been 10 minutes since we had ordered the beans I asked the same server how long they would be she replied ‘you haven’t been waiting 10 minutes’ so I showed her the proof on my order. She walked away as I was still speaking with her and a few minutes later returned with my food. I wouldn’t even understand this behaviour if she was new as she was so rude to us, as if she forgot we were the guests. The worst thing is when you order online it asks if you would like to tip! The cheek of it!"

Grupo Lounge

Grupo Lounge

The Grupo Lounge 8 Canford Ln, Bristol, BS9 3DH, Bristol, City of, United Kingdom

Cafe • Vegan • Western • Vegetarian


"I have been frequenting the Grupo Lounge for many years, in fact I used to go there when it was a Blockbuster! What always appealed was the relaxed atmosphere and the quality staff that up until covid really were excellent! Sadly these days it seems to be a shadow of its former self! They have kept the same licensing hours but I can only assume they only pay staff till 11 these days because when it comes to closing they are (frankly) very rude! I 'm sorry to say but as a regular you can tell there are problems as you never see the same bar staff twice which frankly is very telling! Tonight for example I have ordered a drink when the bar shut at 11 'o clock then by 11:10 have had a member of staff tell me that I have to walk home with my pint in a plastic cup?! It wouldn 't be so bad but in doing so he told me it was because of 'their license ' clearly showing a complete lack of knowledge as all their license says is about when they can sell drinks until! Here 's an idea, if you want people to leave by 11:10 maybe don 't sell them a full pint right up until 11pm?! All I read about pubs online is woeful tails about how pubs are going out of business, well guess what this is why! Make a choice, either close early (10:45pm) and don 't make it about the money or accept that people need time to drink a pint of alcohol and serve till 11pm with kicking out being 11:30 (which it always had been for years before)! It wouldn 't have been so bad but some random new starter on the bar then said we were being rude for (calmly) pointing out their misunderstanding around licensing laws! As a local this was always one of my favourite bars but as a local I can safely say that if they don 't sort out their customer service they will no longer have any customers to rudely kick out!"