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Juicy grilled beef patty, crisp lettuce, fresh tomato, and onion on a toasted bun.

Sophie's Steakhouse Chelsea

Sophie's Steakhouse Chelsea

United Kingdom, London

Steak • British • European • Steakhouse


"since over 15 years sophies steakhouse visited and since the summer it was my first time. I went past the last weeks often to visit during the tireless veganuary, so I jumped on the opportunity to have a relaxed dinner there...with a friend on a Tuesday night. the dinner itself was the usual quality ingredients simple things made very good and fair value for the location as expected. I was disappointed, however, that I was at the reception of the restaurant for approx. 5 minutes were allowed to stand (besides a board that has asked customers to wait) where I was ignored, although I was passed on several times by the employees without gruß or recognition. it seems quite unnecessary that customers (also with reservations) on this wise on a Tuesday night around 19:30 clock, if there is a bar area on the immediate left side of the at the beginning that I quite comfortable my time in, until someone around me to put around me and safe enough, a small waiting snake formed behind us through the time we finally sit, although there is a series of open tables. my words very carefully to choose, I told the waiter (the manager) when he put us that as “a courteous world of advice” when they let customers wait at the entrance, they should be more of an effort to welcome them immediately, but this seemed to be taken as a personal affront and I was accused that it was quite hysterical, “he was being back in the moment when I met him during this already negotiated exchange we were asked twice (at this point) if we wanted to proceed with our booking by the waiter who obviously had decided that he would rather leave the partially empty restaurant. Despite every attempt to go, I didn't want my friend embarrassing, who visited the restaurant more regularly from late, so we tried to make the best of an otherwise insignificant dinner. within spores of playing the sacrifice, the waiter could explain that he was very stressed, as they were particularly short workers (the experience of my friend also from a previous visit) and fair to him seemed to be that he had a large area on his own. Of course, I have addressed any sympathy, and it is a management problem that must be solved especially for that of human, but why not just with an excuse or even only a recognition of feedback received, instead of expressing themselves and making absurd accusations if it receives polite and constructive feedback? would the device rather not mention a bad customer experience and decide to simply go into reasonable feedback? to his credit, the rest of the service was professional, but it is hard to do such a basic misunderstanding of the customer service in a time when they think restaurants should do everything in their power to customers again welcome after the break-up of the last 18 months. the whole episode is pretty bad at sophies I'm sorry to say and I won't be back in a hurry."

Buca Di Beppo - Village Hotel Wirral

Buca Di Beppo - Village Hotel Wirral

Pool Lane Wirral, Merseyside CH62 4UE, CH62 4UA, Bromborough, United Kingdom

Sushi • Cafés • Mexican • Asiatic


"We arrived as a family of four with no booking on a Sunday evening, the restaurant was fairly quiet, about 8 ish tables were taken, the gentleman at the entrance of the restaurant kindly ushered us to our table asking us for our drinks order...whilst we looked at menu, he told us a waitress would be serving us. We waited for an eternity for our drinks to arrive, what aggravated me when a couple arrived seated next to our table, took drinks order and they arrived before ours! We noticed another couple seated other side of us had finished their starter and waited a while for their plates to be removed. Our drinks arrived by our waitress with no people skills what so ever, we questioned her regarding steaks, she was unable to answer er, not sure, one is softer as to sirloin and rump. Again, restaurant was quiet but no sign of waitresses working' our meals arrived after another long wait, 3 of us ordered burgers, 1 with steak. 2 burgers were cold to eat along with the buns as if buns had just been taken out of fridge. As we waited a long time I begrudgingly ate with rustic' chips that were mildly warm again! I noticed couple who were there before us had left the majority of their meals (burgers again) and chips and left, no one cleared their table for at least 10 mins! Couple next to us who arrived after us had their order mixed up, lady ordered chicken/avocado salad, waitress took wrong meal away, I could clearly see the couple were both aggravated. We finished our not so great meal and again long wait for table to be cleared. Salad arrived on next table, lady complained there was no avocado in, after much deliberation we heard waitress say chef said no avocados left Gentleman in suit, I presume manager apologised offering her another meal, they also mentioned they had an extra long wait and wish to go elsewhere. We asked for the bill, bearing in mind when we arrived we informed gentleman we had 2 vouchers 2 for 1 so it'll be 2 transactions. The bill came as one transaction £98!!!!! No way our meal was worth that anyway! (we had no starter or dessert, 4 beers, 2 cokes, 1 jug of water So, again another long wait for bill to be rectified, we waited that long that we left table to wait for bill at till point, hence to say, leaving no tip! Absolutely disgraceful experience overall, that us and going by other diners we will not be returning!!! "