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Juicy grilled beef patty, crisp lettuce, fresh tomato, and onion on a toasted bun.

Sophie's Steakhouse Chelsea

Sophie's Steakhouse Chelsea

United Kingdom, London

Steak • British • European • Steakhouse


"since over 15 years sophies steakhouse visited and since the summer it was my first time. I went past the last weeks often to visit during the tireless veganuary, so I jumped on the opportunity to have a relaxed dinner there...with a friend on a Tuesday night. the dinner itself was the usual quality ingredients simple things made very good and fair value for the location as expected. I was disappointed, however, that I was at the reception of the restaurant for approx. 5 minutes were allowed to stand (besides a board that has asked customers to wait) where I was ignored, although I was passed on several times by the employees without gruß or recognition. it seems quite unnecessary that customers (also with reservations) on this wise on a Tuesday night around 19:30 clock, if there is a bar area on the immediate left side of the at the beginning that I quite comfortable my time in, until someone around me to put around me and safe enough, a small waiting snake formed behind us through the time we finally sit, although there is a series of open tables. my words very carefully to choose, I told the waiter (the manager) when he put us that as “a courteous world of advice” when they let customers wait at the entrance, they should be more of an effort to welcome them immediately, but this seemed to be taken as a personal affront and I was accused that it was quite hysterical, “he was being back in the moment when I met him during this already negotiated exchange we were asked twice (at this point) if we wanted to proceed with our booking by the waiter who obviously had decided that he would rather leave the partially empty restaurant. Despite every attempt to go, I didn't want my friend embarrassing, who visited the restaurant more regularly from late, so we tried to make the best of an otherwise insignificant dinner. within spores of playing the sacrifice, the waiter could explain that he was very stressed, as they were particularly short workers (the experience of my friend also from a previous visit) and fair to him seemed to be that he had a large area on his own. Of course, I have addressed any sympathy, and it is a management problem that must be solved especially for that of human, but why not just with an excuse or even only a recognition of feedback received, instead of expressing themselves and making absurd accusations if it receives polite and constructive feedback? would the device rather not mention a bad customer experience and decide to simply go into reasonable feedback? to his credit, the rest of the service was professional, but it is hard to do such a basic misunderstanding of the customer service in a time when they think restaurants should do everything in their power to customers again welcome after the break-up of the last 18 months. the whole episode is pretty bad at sophies I'm sorry to say and I won't be back in a hurry."

Scoff Banter Kensington

Scoff Banter Kensington

68-86 Cromwell Road Gloucester RoadSW7 5BT, London, United Kingdom

Wine • Fish • Steak • Coffee


"We arrived for our 12.30 booking at 12.00, this was obviously frowned upon, we asked if we could stay and wait which they unhappily agreed. We were taken to our table at 12.30, a few minutes later we were given the drinks menu, we asked if there was a different menu for the two course meal deal, they said “no not really just order off the main menu” and they handed over the food menus. We received our drinks and announced that we we’re ready to place our order. 3 x fish and chips and 1 x burger and chips, we thought they had gone fishing as this took so long to get to the table. It arrived….. the fish was delicious, very white and flaky, the chips were bad, under cooked and as for the mushy peas, I have never had garden peas mashed before, disgusting. We ordered desserts which eventually arrived but without cutlery. We asked for some cutlery and again waited 7 minutes for a spoon to arrive. We asked again for the bill, it didn’t arrive, we then asked another two members of staff for the bill, when we received the bill we had been charged full price for the meal deals, we challenged this and they said at the point of actually giving our food choices we should have said two of the orders were meal deals. We refused to pay the service charge as we have never received such bad service, in the mean time throughout our lunch time experience staff were continuously moving tables and chairs all around us. Needless to say we will never return to this chain of restaurant again."

Buca Di Beppo

Buca Di Beppo

De Vere Village Urban Resorts Newcastle, Cobalt Business Park, NE27 0BY, North Tyneside, United Kingdom

Full • Pizza • Pasta • Lunch


"Newcastle Village Hotel, you can’t REALLY expect to deliver a shoddy cash-grabbing experience like the party of 09/12/2017 and not be called out on it. £30.00 for a turkey dinner? Maybe, for a quality Norfolk bird with ALL the trimmings cooked to perfection; absolutely NOT for this spew. In fact the difference between what it said on the menu and what was served up is so brazen that one can almost admire the cheek of it. The “Proscuitto Wrapped Turkey Breast” was not wrapped in ANYTHING: it was just cheap-tasting turkey breast, like cash and carry stuff. Likewise the “pigs in blankets” HAD NO BLANKETS: They were just cocktail sausages, and not quality ones but the type that contain trotters, ears and lips. The stuffing made Paxo taste like the work of a culinary master by comparison, and the only things I’ve EVER tasted that were soggier than the roast potatoes were the roast parsnips in the next tray along. I can’t comment on the sprouts or carrots as I don’t like either: it would have been nice to have had a greater choice. When the hotel emailed us the menu weeks earlier it asked about any dietary needs, so we advised that one of our party had a gluten intolerance. If he expected a bespoke meal he was sadly mistaken: on the night he was just told not to eat the sausages or the stuffing. Two and a half hours later, following complaints, the man who seemed to be in charge offered to knock up some gluten-free pasta. It was way too late by then. To be fair this has been my experience of Christmas parties over the years: the food is invariably overpriced and substandard yet enough people are persuaded to cough up in advance to make them highly lucrative ventures. It’s a cynical business, and the Village Hotel is down there with the worst of them. Oh yeah, and my cracker contained this tiny little spinning top."

Village Grill - Village Hotel Nottingham

Village Grill - Village Hotel Nottingham

Village Hotel Brailsford Way Nottingham, Nottinghamshire NG9 6DL, Broxtowe, United Kingdom

Cafés • English • British • European


"I think the staff here don’t get enough credit for the amazing job they do. You won’t find staff like this in any other Starbucks. Nick in particular is so patient and so kind and so knowledgeable. He thinks nothing of helping anybody and is always so professional. On one single day I saw him tending to a disabled customer repeatedly, including helping the customer sit down safely (the customer has visual difficulties), helping explain which sandwiches were available (remembering the customers favourites) and generally tending to them whilst also serving others. On that same shift a customer came in half an hour after closing asking for a ‘green drink that looks like pondwater’. The customer questioned the closing time and hovered around with no regard for the fact he had said the place was closed but he had offered to make anything he could with the equipment still turned on. Fifteen minutes later as we left he was still helping this customer figure out what she wanted, well beyond closing time when he really didn’t have to. He endlessly goes above and beyond and he’s never remotely unattentive. It’s worth mentioning Rob as well who is always cheerful, chatty and working hard. It’s just a lovely Starbucks and somehow the drinks always taste better than elsewhere too. Maybe it’s the kindness of the staff I don’t know but, it’s quite the hidden treasure in chillwell."

Village Grill - Village Hotel Leeds North

Village Grill - Village Hotel Leeds North

186 Otley Road Headingley Leeds, West Yorkshire LS16 5PR, LS16 6EZ, United Kingdom

Bbq • Pasta • British • Burgers


"I visited pub and grill bar in other village hotels, but that was my first visit. to say I was disappointed, is an understatement. I booked well in advance for table. when I arrived, no table was booked, even if one of the employees brought my reservation on his tablet and I had previously confirmed my reservation. I was told to find one table and sit there. as they want, it was very busy because of football and rugby. After we wait for table to become available, we have settled. After waiting for someone to come to us (what they did not) I went to cash and explained that we included our meal in our stay and which menu we could use. I was told that they always used and one was pointed to me. we choose our eating and patiently waited at the bar for 15 minutes, just to say that we had the wrong menu it was a set menu from which we had to choose. I went back to my party of 6 and asked her to choose again. back to the bar for another 15 minutes waiting and ordered our food. after a 35-minute waiting period, our starters came out. After we had waited five minutes for my starter who was humous, we ate. our main meal began minus the cheese on our burgers, for which we paid extra. my daughter waited for her 10 minutes after we got ours. when we ask where her meal was, we were told that we were sorry we forgot to get out. when she got her steak, they had forgotten the pfeffer sauce. ! after completing our main course 2 of my party had paid for dessert, it was obvious to wait after another 20-minute, it was not appearing. until now it was 10.45 we had our table for 8 o'clock booked. when I approached a worker, no apology or explanation was offered about the series of failures. we had booked a night to meet the family. to celebrate the 30th birthday of my daughter. that has proved to be a sniff. I'm sure they can understand why my party of 6 was so disappointed."