Juicy grilled beef patty, crisp lettuce, fresh tomato, and onion on a toasted bun.
Cheese • Turkish • Chinese • Pakistani
"Went for my sister’s bday. Had a great time. Only few things is that they don’t give tap water and charge a lot for a small bottle of water. They don’t accept card payment. It must be cash for now because they haven’t installed the card payment machine, there is an atm right outside the lounge. The food was too tasty and will be back again to have it again. The Mocktails are so good and generally it was a nice vibe and great ambience. The staff were really attentive and made my sisters day really lovely."
Steak • British • European • Steakhouse
"since over 15 years sophies steakhouse visited and since the summer it was my first time. I went past the last weeks often to visit during the tireless veganuary, so I jumped on the opportunity to have a relaxed dinner there...with a friend on a Tuesday night. the dinner itself was the usual quality ingredients simple things made very good and fair value for the location as expected. I was disappointed, however, that I was at the reception of the restaurant for approx. 5 minutes were allowed to stand (besides a board that has asked customers to wait) where I was ignored, although I was passed on several times by the employees without gruß or recognition. it seems quite unnecessary that customers (also with reservations) on this wise on a Tuesday night around 19:30 clock, if there is a bar area on the immediate left side of the at the beginning that I quite comfortable my time in, until someone around me to put around me and safe enough, a small waiting snake formed behind us through the time we finally sit, although there is a series of open tables. my words very carefully to choose, I told the waiter (the manager) when he put us that as “a courteous world of advice” when they let customers wait at the entrance, they should be more of an effort to welcome them immediately, but this seemed to be taken as a personal affront and I was accused that it was quite hysterical, “he was being back in the moment when I met him during this already negotiated exchange we were asked twice (at this point) if we wanted to proceed with our booking by the waiter who obviously had decided that he would rather leave the partially empty restaurant. Despite every attempt to go, I didn't want my friend embarrassing, who visited the restaurant more regularly from late, so we tried to make the best of an otherwise insignificant dinner. within spores of playing the sacrifice, the waiter could explain that he was very stressed, as they were particularly short workers (the experience of my friend also from a previous visit) and fair to him seemed to be that he had a large area on his own. Of course, I have addressed any sympathy, and it is a management problem that must be solved especially for that of human, but why not just with an excuse or even only a recognition of feedback received, instead of expressing themselves and making absurd accusations if it receives polite and constructive feedback? would the device rather not mention a bad customer experience and decide to simply go into reasonable feedback? to his credit, the rest of the service was professional, but it is hard to do such a basic misunderstanding of the customer service in a time when they think restaurants should do everything in their power to customers again welcome after the break-up of the last 18 months. the whole episode is pretty bad at sophies I'm sorry to say and I won't be back in a hurry."
Wine • Fish • Steak • Coffee
"We arrived for our 12.30 booking at 12.00, this was obviously frowned upon, we asked if we could stay and wait which they unhappily agreed. We were taken to our table at 12.30, a few minutes later we were given the drinks menu, we asked if there was a different menu for the two course meal deal, they said “no not really just order off the main menu” and they handed over the food menus. We received our drinks and announced that we we’re ready to place our order. 3 x fish and chips and 1 x burger and chips, we thought they had gone fishing as this took so long to get to the table. It arrived….. the fish was delicious, very white and flaky, the chips were bad, under cooked and as for the mushy peas, I have never had garden peas mashed before, disgusting. We ordered desserts which eventually arrived but without cutlery. We asked for some cutlery and again waited 7 minutes for a spoon to arrive. We asked again for the bill, it didn’t arrive, we then asked another two members of staff for the bill, when we received the bill we had been charged full price for the meal deals, we challenged this and they said at the point of actually giving our food choices we should have said two of the orders were meal deals. We refused to pay the service charge as we have never received such bad service, in the mean time throughout our lunch time experience staff were continuously moving tables and chairs all around us. Needless to say we will never return to this chain of restaurant again."
Tea • Hotels • British • High Tea
"I have booked this restaurant and received confirmation email from open table. but when we arrived the edwardian, they couldn't find us in the system. we were served the afternoon tea, bud it took some time. After half a jour I got a call from another restaurant and was told that I had a booking for 7 by 2 clock. in this way a fault in its system must occur. the reservation was sent to a wrong restaurant. childcare this is the reason why we stop."
British • European • Breakfast • Vegetarian
"eating was excellent and reasonable price-performance ratio. there was a very loud group of people, but that was not the restaurants to blame. there is no possibility of alcohol-free beer this day and age seemed bad. the 200cc bottle diet coke at an exorbitant price (I didn't know she made it small, and at this price! was also poor. great when they stay in the hotel, eat here, but don't drink it here."
Tea • Wine • Hotels • British
"Food was average, casual afternoon tea but service was quite good, friendly and looked after us well. We asked them to refill hot water into tea pots several times but they weren’t reluctant to do (actually lots of waiters/waitresses are when I ask or even they frequently (I mean just right timings! asked us if everything was ok topping it up very quickly, changing tea leaves as well albeit this price range. I’ve been to almost all of high end afternoon places in London, not just once, at least few times at each hotels, sometimes (quite often? I have to wait for long time to just order/ask and even longer to get what I want especially at popular luxury places... and some of them rush us to leave tables with bills before we ask although we normally pay more than double than here. To be honest, atmosphere was very casual but really quiet and comfortable to have conversation with my friend, which is also what I liked. Not that elegant or high end style afternoon tea but as a casual catching up place with close or female friends having tea and cakes for long time to have chat comfortably, this place would be very nice! Good value too!"
Sushi • Cafés • Mexican • European
"Well what a shame writing this review as hubby drives us home felt compelled to write this review whilst the experinece is still annoying us! Restuarant only had 2 other couples dining , yet we were neglected by the staff i...wiped the table before our dinner came as it was dirty the staff were unfamiliar with the menu (even though there is very little on it) i found the restaurant manager to order dessert and sat for nearly 20 mins with our main dishes still on the table whilst 2 of the staff stood having a chat- so we moved the dishes oursieves to the next table. The dessert arrived (fudge cake) we were not asked if we wanted it hot or cold and we wrongly assumed it would be warm but it was straight out of the fridge. That couldve been forgiven if the service was good- but it was awful we have never been to a restaurant and not left a tip except for this time it wasnt at all deserved. Although there was a highlight- during the long delays in the lazy service (in the empty restaurant We had the pictures below to entertain us ...... shame i didnt take a pic of the other lovely pictures adorning the walls an elephant with its trunk up the backside of another... mmmm makes me feel like going back there to dine....!!!!"
Full • Pizza • Pasta • Lunch
"Newcastle Village Hotel, you can’t REALLY expect to deliver a shoddy cash-grabbing experience like the party of 09/12/2017 and not be called out on it. £30.00 for a turkey dinner? Maybe, for a quality Norfolk bird with ALL the trimmings cooked to perfection; absolutely NOT for this spew. In fact the difference between what it said on the menu and what was served up is so brazen that one can almost admire the cheek of it. The “Proscuitto Wrapped Turkey Breast” was not wrapped in ANYTHING: it was just cheap-tasting turkey breast, like cash and carry stuff. Likewise the “pigs in blankets” HAD NO BLANKETS: They were just cocktail sausages, and not quality ones but the type that contain trotters, ears and lips. The stuffing made Paxo taste like the work of a culinary master by comparison, and the only things I’ve EVER tasted that were soggier than the roast potatoes were the roast parsnips in the next tray along. I can’t comment on the sprouts or carrots as I don’t like either: it would have been nice to have had a greater choice. When the hotel emailed us the menu weeks earlier it asked about any dietary needs, so we advised that one of our party had a gluten intolerance. If he expected a bespoke meal he was sadly mistaken: on the night he was just told not to eat the sausages or the stuffing. Two and a half hours later, following complaints, the man who seemed to be in charge offered to knock up some gluten-free pasta. It was way too late by then. To be fair this has been my experience of Christmas parties over the years: the food is invariably overpriced and substandard yet enough people are persuaded to cough up in advance to make them highly lucrative ventures. It’s a cynical business, and the Village Hotel is down there with the worst of them. Oh yeah, and my cracker contained this tiny little spinning top."
Wine • Meat • Cafés • Coffee
"We came to Village Hotel pub and grill to watch a football match and have some food. The staff were really friendly and helpful. Service was quick even though it was super busy! There are multiple big screens showing sports, so wherever you're sitting, you get a good view, even when busy. The food was reasonably priced and huge portions. Overall, we really enjoyed our evening out here! Food drinks: The food at the grill was a decent price for the size of the portions. We had the gourmet burger and it was huge, but really tasty. You can add starters or dessert to your meal for £6, and again one starter was a big enough size for us to share. The cocktails were really nice here too! Service was quick and all the staff were friendly and helpful. Service: 4 Location: 4"
Beer • Wine • Burger • Coffee
"I’ve been for the prosecco brunch on a couple of occasions, food is good and didn’t wait long , staff are very polite and natural not robotic really good value , the decor is trendy really like sitting at the window tables as I think because it can be very noisy with people chatting it seems less noisy if your on the high window tables"
Beer • Indian • Mexican • English
"The Sunday lunch menu has been revamped with more options and remains a great value for money. The dessert selection has been improved, and the staff are all friendly and knowledgeable. The service was excellent, although the noise level in the restaurant may be a bit loud. Overall, I would definitely recommend this restaurant."
Kebab • Cafés • Pizza • Fast Food
"The experience at this restaurant has consistently been fantastic. We gather once a month for happy hour and enjoy our favorite three dishes for £16. The staff is wonderful and down-to-earth, which adds to the charm of the place. I particularly love the lively atmosphere created by the older patrons enjoying their drinks. We usually visit on Tuesdays or Wednesdays, as Thursdays tend to be quite busy and attract a younger crowd, which makes it less ideal for us. Midweek is just perfect for our gatherings."
Cafés • English • British • European
"I think the staff here don’t get enough credit for the amazing job they do. You won’t find staff like this in any other Starbucks. Nick in particular is so patient and so kind and so knowledgeable. He thinks nothing of helping anybody and is always so professional. On one single day I saw him tending to a disabled customer repeatedly, including helping the customer sit down safely (the customer has visual difficulties), helping explain which sandwiches were available (remembering the customers favourites) and generally tending to them whilst also serving others. On that same shift a customer came in half an hour after closing asking for a ‘green drink that looks like pondwater’. The customer questioned the closing time and hovered around with no regard for the fact he had said the place was closed but he had offered to make anything he could with the equipment still turned on. Fifteen minutes later as we left he was still helping this customer figure out what she wanted, well beyond closing time when he really didn’t have to. He endlessly goes above and beyond and he’s never remotely unattentive. It’s worth mentioning Rob as well who is always cheerful, chatty and working hard. It’s just a lovely Starbucks and somehow the drinks always taste better than elsewhere too. Maybe it’s the kindness of the staff I don’t know but, it’s quite the hidden treasure in chillwell."
Pizza • Steak • Grill • British
"we have booked for a night as a new year contract as we had bought the £50 voucher for £25. the restaurant was busy when we arrived, but were immediately shown on our table. the waiter was very nice, although we had to hunt him for a drink, as we had waited for over 10 minutes. we ordered drinks and eat at the same time as we were ready to order. the food arrived in good time and I must say we were very impressed by eating it was nice and we both enjoy our meal very much. the atmosphere was not what they would expect from a hotel. there was a series of clientels that were constantly in and out of the fire exit, which was very annoying as it was very cold when they left the door open to allow them to enter through this door, which led to us having to sit because it was so cold. when we left, we realized why they came in and out of the fire exit, as they were 10 or more cars on the parking lot that used the hotel toilets, bar and electricity to load there telephones etc. not what I expected in the village hotel. was rather disappointed than the bar, food and service was excellent, but the client unfortunately let it down"
Bars • British • American • Contemporary American
"Service was excellent, we had Antoine who was very attentive. The food was excellent, the puddings were amazing. Maybe only downside was it was quite..."
Fish • Coffee • Breakfast • Ice Cream
"Starbucks is Starbucks, known for great coffee. However, what sets this particular location apart is the exceptional staff. Today, I was served by Jon, who was incredibly genuine and lovely. His exceptional service prompted me to write this review. Every visit to this Starbucks in the Village is consistently pleasant, with the staff being unique and quirky in a positive way. They truly care about ensuring you have a good time without being overly intrusive. I have also been served by a woman who provided outstanding service, but today it was Jon who truly stood out. I hope their exceptional service receives the recognition it deserves. Thank you!"
Grill • British • Desserts • Breakfast
"Unfortunately, my experience at the restaurant was quite disappointing. The chef's table was missing several items that were never replenished, such as prawn cocktails and chocolate muffins. We waited around 25 minutes for our main courses after finishing what few starters were available. I had to ask two different staff members for plates for the starters, which was frustrating. The room was also packed with people shouting while watching the rugby, which I understand, but it wasn't the kind of environment I wanted to be in while dining with children; it felt quite overwhelming. I've enjoyed this restaurant in the past, but I’ve never visited during a major sporting event before. Overall, it was a frustrating experience for a subpar meal. I've always recommended this place to friends and colleagues, but I feel differently now."
Pubs • Grill • Casual • British
"Sadly the whole experience was disappointing , the chefs table was missing quiet a few items that were not replenished no prawn cocktails and no chocolate muffins to mention only 2 lines we waited about 25 minutes for the mains after finishing what starters were available . I had to ask 2 different members of staff for plates for the starters and the room was packed with people shouting as they watched the rugby which is fair enough but not the environment you want to be eating food with children feeling quite threatened by all the shouting . Have previously enjoyed the whole experience but have never been there when a major sporting event was on . Not a great time with a lot of hassle to get a below average dining experience. Have always told friends and colleges how good the village is but feel somewhat different now ."
Bbq • Pasta • British • Burgers
"I visited pub and grill bar in other village hotels, but that was my first visit. to say I was disappointed, is an understatement. I booked well in advance for table. when I arrived, no table was booked, even if one of the employees brought my reservation on his tablet and I had previously confirmed my reservation. I was told to find one table and sit there. as they want, it was very busy because of football and rugby. After we wait for table to become available, we have settled. After waiting for someone to come to us (what they did not) I went to cash and explained that we included our meal in our stay and which menu we could use. I was told that they always used and one was pointed to me. we choose our eating and patiently waited at the bar for 15 minutes, just to say that we had the wrong menu it was a set menu from which we had to choose. I went back to my party of 6 and asked her to choose again. back to the bar for another 15 minutes waiting and ordered our food. after a 35-minute waiting period, our starters came out. After we had waited five minutes for my starter who was humous, we ate. our main meal began minus the cheese on our burgers, for which we paid extra. my daughter waited for her 10 minutes after we got ours. when we ask where her meal was, we were told that we were sorry we forgot to get out. when she got her steak, they had forgotten the pfeffer sauce. ! after completing our main course 2 of my party had paid for dessert, it was obvious to wait after another 20-minute, it was not appearing. until now it was 10.45 we had our table for 8 o'clock booked. when I approached a worker, no apology or explanation was offered about the series of failures. we had booked a night to meet the family. to celebrate the 30th birthday of my daughter. that has proved to be a sniff. I'm sure they can understand why my party of 6 was so disappointed."
Sushi • Mexican • Asiatic • European
"This was miss sold to me by Open Table. The food is a set menu with little choice. The chicken skewers was chewy and the Sunday lunch plastic. It is a far cry from the way it used to be but someone has to pay for the refurb. Unfortunately, there was 3 couples and it still took 2 hours to get food. Go to Ashton Moss or the Harvester next door. You get good quality food, descent options portions for half the price. Village, I’m disappointed to say the least !"