Clover Club
Crafthouse

Crafthouse

70 Boar Lane 5th floor Trinity Centre Leeds, West Yorkshire LS1 6HW, LS1 5DE, United Kingdom

Cafés • British • Seafood • European


"We 'd been meaning to go to Crafthouse for a while and finally managed it for a Sunday lunch on a blustery Sunday the offer was very reasonable compared to some prices £25 for 2 courses. We came up in the private elevator from the road a nice touch; but then were left waiting in a corridor for 5 minutes whilst staff rushed around a half full dining room, then taken straight to our seats in the bar side of the restaurant we would have had a view of Boar lane and South Leeds if the blinds across the windows hadn 't;t all been fully down I can appreciate there would have been some glare earlier in the day, but the sun had already set when we arrived and so half our view was of greige. Service was a bit 'by the numbers ' there was a set order they worked in and we wouldn 't be allowed to order food at the same time as a drink even though we were ready. Starters were OK cured salmon was tasty and well presented, though the accompanying slice of brioche looked a little mean and unevenly toasted; the prawn cocktail was very salty prawns with a limp and tired salad and not enough Marie Rose. Mains were where it all fell apart we were offered beef or lamb either well done or pink and both settled on well, as medium was not allowed; Both meats arrived rare, and though tasty were very tough and gristly cuts, with a lot of visible fat around and through the meat. Veg were OK, though didn 't;t feel particularly freshly cooked. With a (very good) rum old fashioned at £18 the total came to £76 including a 12.5% service charge. Ambiance was noisy, with some dance ish music a bit too loud for my tastes perhaps closing the door on the very noisy group in the glassed off 'private ' dining room would have helped. I 'm glad we went, but there are much better options for the price, or less don;t think we 'll return."

Momo

Momo

25 Heddon St., Mayfair W1B 4BH, FSA Food H, London, United Kingdom

Bars • Coffee • Drinks • Moroccan


"My wife and I visited Momo for the first time tonight (8pm). I was a tad apprehensive at first as prior reviews had highlighted potential service problems and excessively loud music. Our experience proved my apprehensions completely unnecessary. Music was lively but kept at a comfortable level. Service was quick, staff personable and attentive. The only point with loud music was a charming 2 minute intermission wherein the staff began to dance, chefs banged on (presumably) pans, and chanting ensued. Livened up the place and ended well before it had overstayed its welcome. Crucially, the food was delightful. The lamb hummus was packed with flavour, and I just had to order more pitta for it. The briouats trio was similarly delicious, though a small portion size (6 bites worth) but to be expected for a starter. The tagines made the night (my wife and I shared the beef and lamb tagines). Tender lamb, broth full of flavour and perfectly balanced spice added depth while highlighting the flavour of the lamb. The beef's pomegranate glaze was a refreshing, modern twist which I found perfect next to the classic flavours of the lamb. Chocolate namelaka for dessert, which had a welcome simplicity in its flavours chocolate ganache and buckwheat ice cream, tiny dollops of jam, and chocolate crumble like my mother used to make. Less is sometimes more, and after the complex flavours from starters through to mains, I found the simple dessert to be the perfect way to send us off."

The Stamford Public House

The Stamford Public House

The Firs, WA14 2TG, Trafford, United Kingdom

Pub • Vegan • British • Vegetarian


"Considering your post what a shame that your manager chose to shame my girlfriend and I on a recent visit for a meal because we are exempt from wearing masks. On two occasions we told staff we were exempt and had it shouted across the establishment that we need to have a mask on as we waited to be seated. Also then for a member of staff to ask us to wait whilst they ask their manager if we are able to be allowed in. Upon being seated the manager, who I have to add has been great on previous recent visits and always welcoming and friendly, then came over and again asked why we didn 't have masks on and that we needed letters as PROOF and that anyone can claim to be exempt . This was done with zero discretion and in front of other customers. There is no legal obligation to provide proof and that is on the official government website, my girlfriend checked this after the manager walked away. We both felt totally embarrassed to have been asked further in front of other customers and to have to be told we have to provide proof of our exemption. The dealing of the whole situation was disgusting and to be spoken to in such a manner for having an exemption. My girlfriend felt we should have said something after the meal but we chose not to. I fully understand this year is a testing time for everyone and especially the hospitality trade at the moment with curfews also but of all days please show some understanding and awareness that people have good reason to be exempt from wearing a mask and beyond a visible reason. I just hope you are more welcome to future customers regarding the wearing of masks and don 't choose to belittle and shame them in front of other customers. There are several reasons for being exempt of wearing a mask, one being them causing distress and anxiety, with relevance to today and your post, so I hope you can please show more understanding in future."

The Lampery

The Lampery

Apex City Of London Hotel1 Seething Lane, London, United Kingdom

Wine • Full • Coffee • British


"If I could score 0 I would. I booked a table using the website service for 11am. Luckily we arrived early to sit outside for a coffee at 10:30 we told the server we had a table booked which he acknowledged. After serving our drinks he came back and said if you want food the kitchen closes at 11 so you need to order now. He then argued with me that I wouldn’t have been able to book a table via any app at all even though I had email proof. We moved inside and waited 20 mins for home to come back and take our orders. He forgot drinks and got some of our orders wrong as well. The saga continued with under cooked poached eggs which one server argued about with us. Saying chef says they are cooked. You don’t want poached you want hard boiled. No we wanted slightly longer cooked poached eggs that didn’t have slimy white in them. We also had egg shells in our omelette which put us off eating the rest of it. Pretty much all of the food arrived cold as well. All we wanted was a peaceful brunch and it turnt into a bit of a fiasco with really poor service and bad quality food. I choose this restaurant because it looked special but I would not recommend it after experiencing it and I will not be returning after being very disappointed as I had such high hopes for a lovely time. We were not rude but we’re treated like we were idiots for expecting a certain level of service that was sadly lacking."

Marco Pierre White Steakhouse, Grill Southampton

Marco Pierre White Steakhouse, Grill Southampton

Grand Harbour Hotel Southampton, West Quay Road, United Kingdom, SO15 1AG

Tea • Steak • Grill • Cheese


"Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes for these to arrive but by then our steaks were eaten as they were getting cold. The waiter should of taken our plates away and got rid of the old fries, but instead he left them on our plates. The new fries were not alot better and we didn 't eat many due to the meal now being ruined! The waiter then bought us the bill. I just couldn 't believe we were about to pay nearly £80 for a meal that was utterly disappointing. I made an error here by paying the bill in full then thought I would go and speak to the manager. This was a big mistake. After waiting another 10 minutes to speak to someone the manager came over and said all she can offer is 20% off next time we visit. I told her this will not be happening and we won 't return. She said nothing else can be done and didn 't even offer a refund of the chips. I was disgusted and told her that if I had known this I would not of paid the bill at all until I had spoken to her, I felt dubed and angry, we even paid the service charge, added without us asking. As the restaurant manager surely she would have a small amount of discretion to offer something back to us??? I really don 't think it was to much to ask for? She just said she couldn 't offer anything else, which I don 't believe for one minute. I asked how I can escalate this further and she told me I can speak to hotel reception. We went back to our room and decided to ask for the manager when checking out in the morning. I spoke to the guest relations manager when we checked out, to be fair he did listen and take down notes and my contact details. He assured me he would look into this and come back to me. He accepted the restaurant manager was wrong in not dealing with this the previous evening. After 5 days of no contact from him I emailed to chase it up, then another 2 days (1 week had now passed) I decided to email the hotel chain direct to pass on my complaint and gave them all the details in an email. Two hours later I finally had a response from the guest relations manager. Although he apologised I was refunded just £13! From an £80 meal, absolutely unbelievable. Due to these circumstances and the way it was handled I cant recommend this hotel or steakhouse and will definitely not be returning. This is a restaurant backed by a 3 star michilin chef hence you expect good service and quality food, especially for the higher price you pay, seems like we were just paying for the name! Very disappointed"