Croque Madame Croque Madame

A classic French sandwich topped with ham, melted cheese, and a fried egg, served on toasted bread.

Cafe Rouge Hampstead

Cafe Rouge Hampstead

38-39 High Street, Hampstead, Camden, United Kingdom

Cafe • Steak • Coffee • French


"I took my mother here for lunch as a pick me up after a terrible morning.Firstly we were ignored at the door so sat down and waited to be approached.The waiter was very short with us as if we were inconveniencing them by wanting to order.We got the Chicken Baguette as it used to be a favourite of ours when we used to come here occasionally. When it arrived the chips were cold and there was hardly any chicken in the baguette. I have never complained in a restaurant before but given their rude demeanour and now insulting portion for a hefty £12 you would expect at to have more than a crusty roll dumped on your table.The waiter was outraged that we dared to ask for the chips to be hot and the baguette to be full and got even ruder. The manager came over and was then equally condescending as if we were trying to get a free meal! It was such a horrible experience that we paid and left as quickly as possible. The manager didn’t want a bad review so she scribbled out on our receipt that we could come back for a free dish next time but after that we would never go back. They clearly invest their time in their regulars who given its Hampstead location are good tippers. Such a shame after going here for so many years.My sister did however return a few weeks ago with the voucher I had as I didn’t want to go back and she said that the service was fine and had no problems. She was lucky to get a friendly waitress and a smooth visit."

Cafe Rouge Southgate

Cafe Rouge Southgate

45-46 Cannon Hill London, N14 6LH, United Kingdom

Beer • Wine • Steak • French


"I have been going to this branch for many many years and have even written some great reviews for them over the years. However, this time after my last 3 visits I have to say it has NEVER BEEN THIS BAD! We went Boxing Day with our family who didn't want to go there in the first place. They were understaffed (only 1 waitress), despite other managers etc. being present at the same time and who could have helped her but chose to just ignore our complaints. Firstly we ordered and after a few of the starters had already arrived, the waitress came and told us they didn't have fish fingers for the children, if we knew this in advance we probably would have gone somewhere else. She then said they had run out of the fish cakes too. She seemed a little confused so we went and spoke to other staff (after 10mins) they then claimed they do have the fish cakes but still no fish fingers, then asked if I want to change back to the fish cakes or still want the alternative I ordered as I was told they didn't have fish cakes. I had to shout across the restaurant as no one bothered to come back to the table yes the fish cakes. When the order finally arrived, I received the alternative order and NO fish cakes. The waitress saw and apologised and took the burger back to the kitchen, they then sent out 1 fishcake on a small plate with boiled potatoes and some green beans (which is not how it was served a week prior) it looked awful and very un appetising so I asked to have the alternative which they had just taken to the kitchen. It came and it was burnt. All in all it took an hour for the food to arrive, which was mostly wrong and we had lots of items missing and burnt food. During all of this the waitress kept apologising profoundly while all the men (manager and kitchen staff kept staring over at us and seemed to have a go at her everytime she went to the back of the restaurant) When the bill finally arrived it was all wrong and at this point I totally lost it. One of the staff sitting at the back then got into a verbal argument with my husband while he was doing a stock check. I asked his name but the waitress refused to give this. I have never experienced anything like this and hope Cafe Rouge realises their staff DO NOT WANT TO WORK ON BOXING DAY! and gave the worst food with the worst service"

The Canteen

The Canteen

40 Canada Square, London E14 5FW, United Kingdom

Beer • Steak • British • American


"Pre booked a table of 4. On arrival the welcoming was non existent and the waiter half heartily pointed to an area to sit. Ordered our food and drink. The waiter misunderstood one of the drinks which is fine because it was swiftly corrected but at the end we were charged for the unwanted item that then had to be corrected. What became clear the place is badly managed. One of our guests wanted to sit comfortably on the chair without one of the fake furry rugs hanging over it. When asked what to do with it the guy hanging behind the bar using his laptop could barely have the effort to verbally assist. This was the second red flag during our visit. Whilst waiting for our food we noticed a line of staff admiring the food under the heat lamps. It appeared to look like our dishes. 10mins later the food remained unattended under the lamps no staff to be found. I decided to speak to the manager. I simply asked if the dishes were for our table because they had been waiting for a vast amount of time. After a few pressing buttons on the touch screen the manager admitted they were in deed for our table. The food was delivered however my fish batter was soggy probably from absorbing the moisture from the fish. I raised a complaint with the manager who swiftly took the plate away and within 3 5mins returned what appeared to have been the same piece of battered fish only refried and a darker toned batter. The fish now was dry, mushy peas cold and the chips warmish and hard. It appears there was little time to drain the oil from the fry as you’ll see in the photo. I was extremely disappointed and embarrassed because I had suggested booking this restaurant for the meal. In comparison to previous visits over the years this place has rapidly gone downhill. No excuse the inside was practically empty and half capacity outside with plenty of staff at hand with the exception of the guy doing his business on the laptop close to the customers table. With so much competition and high standards in the hospitality sector base on todays experience I will never use a Drake and Morgan venue for business or private. You can cheat on me once."