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Pizza Express

Pizza Express

1 Water Gardens, CM20 1HA, Harlow, United Kingdom

Pizza • Pasta • Italian • Vegetarian


"I really don’t like leaving negative reviews as I like to think a bad experience can be turned around if dealt with correctly at the time. You can probably guess by my rating that this was not the case. We booked a table a couple of weeks ago to celebrate the end of our children’s SATS, we were a large party made up of 8 children and 6 adults. Unfortunately things were not promising from the off. It took 40 minutes for someone to take our drinks order. Then another 30 mins to take our food order. Our mains arrived when our starters hadn’t even been cleared. We then sat there for over an hour after finishing our meal waiting for someone to come and clear the plates. We also waited a long time for second drinks to arrive (water for the children got completely forgotten). We twice had to get up and go and find a member of staff. I ended up asking a waiter to please assist us as we had been waiting so long. He then proceeded to ask what desserts we wanted so I pointed out to him that he may want to clear the table first. We then got our desserts but we were missing a coffee and a dessert so had to wait again! Then whilst eating our desserts a chef came out from behind the kitchen with a large grey box and started clearing all the plates into it. It was laughable at the stage as it felt like we were in a school canteen as he was resting the box on the dinning tables! He should not have had to do this but was being quite vocal that there was staffing problems. By this stage we had quite enough as what was suppose to be a pleasant evening of celebration ending up being overshadowed by the never ending delay and non existent services. We asked to see the manager who seemed to take forever to come to our table (probably for fear of what to expect). When she eventually turned up and we explained how unhappy we had been with the service, we were told that it was due a never ending list of things from sickness, lack of staff, that Pizza Express offered too many deals which meant they couldn’t cope with the amount of customers coming through the door. So Pizza Express, if you actually take time to read reviews, please can you… 1: Hire enough staff 2: Train your staff 3: Ensure the manager is able to be on the restaurant floor at all times as how can they manage what is going on if they are stuck at a coffee machine at the back. 4: If the restaurant is short staffed, allow the manager to turn customers at the door away, as you would rather offer 50 people good service than 100 people bad service, do the maths, it’s not hard to work out how many people you will gain or loose from their experience with you, as this evening you have definitely lost the business from 5 sets of families."

Pizza Express

Pizza Express

9 Stert Street, Abingdon OX14 3JF, United Kingdom, Vale of White Horse

Pizza • Pasta • Italian • Vegetarian


"my favorite pizza is and was always pizza express american hot. the introduction of the Romana base has only improved it. when chili decisions were added, it took me and I tried them all. I hated the sweet red, but I liked the hot green. the original jalapenos are still the best, but they can add in the hot green. I took care of it when I ordered my pizza express american hot pizza yesterday. there was no mention of the hatched red chilis and I ordered jalopinos with extra hot greens. I thought that red was gone to get unwanted. Imagine my disappointment when my pizza came into the terrible sweet little red chili and spoiled the taste completely. Yeah, it was a good pizza, it wasn't what I wanted. I have reported this, but did not receive feedback (the lack of feedback was previously a problem in this restaurant, even in asking the bigger concern.) other problems: the adult Margarita pizza is a completely different quality to the children, and since we both had it was noticeable and caused dissatisfaction. it is a scandal when the restaurants rob children with less food; the service, often slow, was quite uncomfortable (although the staff was polite and friendly enough), menus, drinks and eating were all very slow arriving, and the staff have an inability to act when problems are applied; popular items were not available. a thing to note: pizza express fee service of 12.5% if the table exists (I forget, maybe six plus adult.) we did not reach this limit, however, have decided to pay 10% which was generous among the circumstances. it's not that I can go to the kitchen myself. the available app will place its order, but the signal is low, and wifi is not functional. taking the phone into the street worked best. when we eat in abingdon, I take my chance back to ask. the team is fantastic, the service is attentive and overall wonderful. they also make wonderful garnel and lasagne. I miss the american hot."

Pizza Express

Pizza Express

Gunwharf Quays, North Promenade, Portsmouth, United Kingdom

Pizza • Pasta • Vegan • Vegetarian


"After enjoying a lovely family film at the Vue cinema we made are way to our reservation at PizzaExpress when entering the restaurant we had to queue in the doorway for about four minutes as there was a couple in front of us waiting to...be seen to . A host eventually arrived and sat the couple didn’t acknowledge us and then disappeared , On her return we were asked for the name which i gave and she said table was for three persons I corrected her that we were a four as myself and my husband and our two girls were stood together, she then argued the fact the booking was a three not a four until I presented the email. She ran off then return to say they didn’t have my booking so again i presented her with the email confirmation she again left to talk to what I’m guessing was a manager of some description . she returned and said that it was policy not to hold tables more than minutes so we had missed are reservation and could not be seated . When I point out that we had arrived at and it was now as we have been going back and fourth and had to wait to be seen. She then ran off again to the Manager who then threw his Arms up in the air and stormed over to us and told us that we had missed are booking and there was nothing he was going to do about it , I explain to him that we had arrived in time I’ve been a lot of back-and-forth we have too hungry seven-year-olds so when could he seat us he said about but we needed to wait outside !! I explain to him that I wasn’t happy to wait outside with two in the cold and dark he said if we didn’t leave he would call security to remove us !! I have never been spoken to with such aggression and so rudely in my adult life and would never expect someone in the hospitality industry to speck in such a manor , there was plenty of empty table unlaid as well as laid and people waiting to pay their bills clearly everyone in that restaurant was under pressure and couldn’t cope with the volume but this is not an excuse for bad customer service And to threaten a mother with ludicrous actions in front of her children . it was a horrendous experience and wouldn’t want anybody else to have to deal with someone with no professionalism or manners."

Pizza Express

Pizza Express

290 Muswell Hill Broadway, N10 2YQ, Haringey, United Kingdom

Pizza • Pasta • Cheese • Takeaway


"We’ve been to loads of Pizza Expresses. They’re convenient, everyone in the family has favourite dishes there, and you know what you get. Or so I thought until I went to this particular restaurant. I’d booked a table, which want needed, even at Sunday lunch...time. That should’ve been a warning. We then got to sit on dirty fleece blankets as something was presumably wrong with the seats. No apology offered. The waitress then tried to get our order before we’d all sat down. We ordered our food and my husband and I ordered pizzas. We asked if we could replace one of the ingredients with something else and the waitress asked if we wanted something extra. I then spelt it out “no, we don’t want X, but Y instead, is that OK?” Which we were told it was. The only saving grace on this visit was that the pizzas were perfectly cooked and piping hot. The pasta bolognese had been buried under a sea of parsley. As I mentioned earlier, you know what to expect from Pizza Express, right? Wrong. My child has ordered this same bolognese a million times and you usually get a light sprinkling of parsley. In this case there was more parsley than Parmesan cheese (which is a lucky thing that it was wanted as we didn’t get asked if we wanted it). Thick disgusting pieces of stalk, totally overpowering the taste of the bolognese. When we said that it was disgusting, no apologies, no offer of a refund or replacement dish. When we got the bill we’d been charged for extra toppings on the pizzas (despite not once being told that we couldn’t swap like for like) and full price for the inedible bolognese. Although the service was quite swift we decided not to leave a tip. They can take the tips out of the extra charge for the toppings and the bolognese. Pizza Express, if you’re looking for branches to shut down, this one is a prime candidate as I’ll choose a different restaurant the next time I’m in the neighbourhood."