Garlic Fries Garlic Fries

Crispy golden fries tossed in garlic, herbs, and a sprinkle of parmesan for a savory delight.

Elliot's Bistro

Elliot's Bistro

The Lodge Hotel, Coleraine I-BT52 1NF, United Kingdom

Pizza • Seafood • British • Fast Food


"We chose this as a convenient mid point venue for a birthday celebration at the Lodge Hotel Coleraine. We were greeted by unsmiling staff and shown to our table. We made our choices. The starters arrived promptly and were OK. When the main course arrived, the waitress unfortunately overbalanced her tray and the salad with blue cheese sauce slid off into my friend's bag and all over the floor! These things happen but not once did she apologise. My other friend had chosen the nut roast. This had been over microwaved to the point of cremation. She drew it to the attention of the waitress who just looked blankly at her! She finally twigged she should ask if she'd like a replacement. Again no apology. The other two mains, fish, were uninspiringly mediocre to say the least. When we'd finished these, a waitress came up with the dessert menu and said we could choose one on the house. I chose Christmas pudding which turned out to be sponge with 6 sultanas!! My two friends wanted liquer coffees and it took 20 mins before we could attract anyone's attention. We were then told the coffee machine would be closing in 10 minutes! We got the coffee and I asked for the bill and a chat with the duty manager. The chap came and chatted to me whilst I explained our unfortunate experience. He was very apologetic. I asked him to review the bill before presenting it to us. He came back with a cheesecake with a candle in and took £5 off the bill! Never again! More training def required."

Rexy Jack's

Rexy Jack's

Kelvin Rd, BT78 1LD, Omagh, United Kingdom

Sushi • Mexican • Chicken • Burgers


"Got a takeaway from Rexy Jacks restaurant in Omagh on 15th October 2022. As soon as I returned home and tasted the kids chicken burger meal, I immediately spat it out as chicken was inedible and definitely unfit for human consumption. My daughter had the Wolfgang burger which had a number of different meats. She did not seem to notice anything that was inedible., The following morning, I contacted Chloe the manager at Omagh restaurant and advised of the uneaten kids meal and that the chicken was off. She immediately was defensive in stipulating that food standards are stringent and that the chicken could not be off. I diplomatically pointed out that irrespective of her dismissive claims that the fact remained there was an uneaten meal that I had agreed to bring to her and that she would refund for the uneaten meal. It was at this stage that she informed me that if the chicken was off then there was chicken in the Wolfgang burger. I immediately ended conversation to phone my daughter and the nightmare unfolded whereby my daughter had already been in contact with out of hours and was treated for suspected food poisoning . She was violently ill throughout the night. Given that the chicken was inedible and seemingly off in the kids meal, one can logically deduce that it was the chicken in my daughters burger from this resturant that made her ill. I immediately informed Chloe at Rexy Jacks who passed on her area managers details. A rather elusive chap called Liam who failed to respond to any correspondence. The samples came back eventually not showing signs of food poisoning however advised that it was most likely out of her system within 24 hrs of being violently ill and it’s unfortunate and somewhat difficult to prove food poisoning As a loyal customer who has dined on several occasions historically without issues, I had reached out again to Chloe and assistant manager Emma to try and resolve the issue and give them a chance to act in goodwill to refund the money paid for uneaten meals and another meal that seemingly made my daughter violently ill. I explained that given suspected food poisoning and uneaten meals, it may have breached food safety standards and therefore legally or as a gesture of good faith as a loyal customer request a refund rather than progress matters further for compensation due to personal injury. I strongly believe that given the nature of the complaint and uneaten food, at the very least should be entitled to a a refund after suffering from suspected food poisoning. The Consumer Rights Act states that food should have been produced with reasonable skill and care, be of satisfactory quality and fit for purpose. This clearly was not the case and if we had dined in rather than a takeaway costing almost £50, we would not have been charged for the uneaten meals. The attitude of all the managerial staff is one of avoidance. Unprofessional in saying that they will speak to other managerial staff snd Will call back within a day to no avail. It’s bad enough that this has happened but it’s your attitude in refusing to refund for uneaten meals. Since this incident, I have realised from looking at other reviews that I am not alone in my disappointment in inexperienced managerial staff who take a stance that if there is an allegation of suspected food poisoning they will not make any effort to engage or resolve the situation. Appalling customer service. STAY CLEAR."

Mermaid Kitchen

Mermaid Kitchen

The Harbour, BT56 8DF, Coleraine, United Kingdom

Pizza • Seafood • European • Vegetarian


"Can honestly say this was one of the most disappointing meals of my life. Requested a booth table if possible via the app 1 month in advance, explaining one member of our party of 5 was 85 years old. However not to be, every booth was taken, bit disappointing but luckily our 85 year old is quite sprightly and didn’t mind sitting in the middle of the restaurant, although she had to wipe clean her seat before she sat down. No matter, we ordered a trio of breads to start with, only to be told they didn’t have any left, not a big deal as this was only to nibble on but unfortunately this was not the last time in this order we were let down by shortages. Three of our party ordered fish, the other 2 ordered starters as their main course, happily obliged by the friendly and attentive waiting staff. And here’s were it really went downhill the 3 fish dishes were cooked and sent to the table, it was at this point the kitchen saw fit to dispatch a poor waitress to deliver the news that they didn’t have any goats cheese left. This is totally unacceptable, but seemingly standard practice here if you read other reviews. So while our meals were ready and sitting on the table, at that point my sister had to choose an alternative. She was more gracious than I would have been and ordered a Caesar salad, well what a joke that was. Wish I had taken a picture was an inflated pitta pocket with a hole cut in the top to display 4 pieces of little gem lettuce like a miserable bouquet of flowers, and for the princely sum of £4.50, at least Dick Turpin wore a mask! As for the Peking duck, it was so dry and over cooked it was like eating leather. The grilled fish dishes were nicely cooked, however not served with char veg as advertised, and the fish and chips was a very decent portion, however the mushy peas were also absent, unless that’s what the thin green smear on the plate was meant to represent. Could not fault the waiting staff, between Tai and Antonio they were so sweet and helpful, but you go to a restaurant for the food and no amount of good service from waiting staff can make up for the kitchen’s failings. Justin the manager could not have been nicer and graciously removed the duck from our bill, but there are some serious problems here and I doubt any of our party will be back any time soon, it’s too expensive to be so below par."