Ginger Beer
Hawthorns

Hawthorns

Crowne Plaza Newcastle Stephenson Quarter, Forth Street Newcastle upon Tyne, Tyne and Wear NE1 3SA, NE99 1SB, United Kingdom

Meat • Coffee • British • Italian


"I have just returned from having afternoon tea, and was really looking forward to it. Sadly it was extremely disappointing. arrived at the restaurant, the staff were at the rear of the restaurant, and clearly saw us, but chose to ignore us, leaving us...standing for minutes, a simple recognition and I’ll be with you in a moment is just basic customer service. It all went downhill from there! We were early and asked to be seated, they couldn’t accommodate us in the restaurant, but could in the bar area, this wasn’t an issue, or so we thought! It then took a further minutes for anyone to give us a menu. We asked for tea, after minutes the tea arrived, we poured it and the milk was off, told the waitress, who said she would sort it out, instead of removing the cups and milk left it on the table.After another minutes, we had to put the tea and milk on the bar and ask the bar staff to replace the tea. Again after a wait it arrived. At this point we had been in the hotel for minutes. The food then arrived, finger sandwiches with extremely odd fillings. What should have been salmon, tasted like Shiphams paste. One with red onions and something that I couldn’t distinguish, the last was ham that was so thin and sparse you couldn’t taste it. We had a savoury scone and a fruit scone, no butter!!!! Asked the staff member at the bar, who said she would get some from the restaurant. She then continued to serve, clean and fold napkins for minutes. She then asked another passing staff member to get some butter. Yet another minutes wait. The sweet treats- pre made, hard pastry cases filled with a cream flavoured with mint and a “wild” strawberry a giant hard tasteless strawberry) a lemon meringue with basil flavour( not a snif or basil), a hard stale chocolate brownie, and a rhubarb trifle, this was a over sweet rhubarb, covered in tasteless custard and a crumble top??? Just all odd and nasty! Clearly no pastry chef in this hotel. I have to say I was expecting more from this afternoon tea, I have been to many in the local area and far flung! This one was one of the worst. The quality of the food was very poor and the customer service was appalling( some re-training on The basics, and the presence of a manger may be required)."

Bem Brasil, Deansgate

Bem Brasil, Deansgate

118-124 Deansgate - King Street West Manchester, M3 2GQ, M3 2WN, United Kingdom

Bbq • Steak • Brazilian • Ice Cream


"Last night my man visited, sat down and the beautiful young lady who sat, gave us the menu and said someone will be with them and will explain how it works. we waited about before someone came by, the...young girl didn't know how the menu worked because she had only been there (I felt sorry for her because she was obviously not properly trained). the sides were wrong, they had to send back. the drinks came after we had eaten. we then sat and waited for the bill that led to us just getting up and going forward. the young girl who sat down, saw that she worked so hard during the time when we were sitting, that she had never stopped (she is a credit for the team). I managed to catch them and ask for the bill that they could not excuse that nobody was on the table. Obviously, because she led all who went through the restaurant, she politely asked another working mate to sort the bill for us, but then unfortunately he did not hesitate to abuse them for them orally. if this is the way the personal speaks to each other, then it does not surprise me that the service is bad. I felt so sorry for the young lady, she had only one million and one thing to do, and the young lady who asked her to see the bill for us was only at the bar and did not see very busy. while we sit during sitting and eating wrong sides, where you were put on the wrong table, people who complained did not receive their drinks. it is sad to say that we will never visit them again."

Masala Rams

Masala Rams

1 Union Street, Falkirk, United Kingdom

Food • Indian • Seafood • Vegetarian


"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"