Gluten-Free Spicy Giuseppe
Pizza Express

Pizza Express

Unit 1, Building 8, BS1 5TY, Bristol, City of, United Kingdom

Pizza • Pasta • Vegan • Italian


"Abysmal service from staff who couldn’t care less about their customers. Arriving 1 ½ hours before the restaurant’s closing time , our order was taken and drinks and starters arrived soon after. So far so good. It was a quiet evening mid week so we expected our meal to arrive fairly promptly. But half an hour later there was no sign of our pizzas and we were now the only remaining customers in the restaurant. Patiently we sat and waited …and waited… completely ignored by the staff who were chatting and clearing the tables around us. Finally, I succeeded in catching the eye of a waiter to be assured that our pizzas were “just going into the oven”. When another ten minutes had passed with no sign of our pizzas I went over to the kitchen to discover that our pizzas had most definitely not gone into the oven because the “chefs” hadn’t even got round to preparing them. A whole hour eventually passed between our order being taken and our meal being served. To add insult to injury the pizza base on mine was cool and barely cooked. A one hour wait on a quiet night for much of the time we were the only diners is inexcusable. So too is the “couldn’t care less” attitude of the staff towards their customers. The reputation of Pizza Express has been built on serving food of dependable quality and prompt and attentive service . This branch of the chain is a notable exception by far the worst I’ve encountered when dining at numerous branches of Pizza Express over the last 40 years."