Gluten-Free Spicy Giuseppe
Pizza Express

Pizza Express

Unit 1, Building 8, BS1 5TY, Bristol, City of, United Kingdom

Pizza • Pasta • Vegan • Italian


"Abysmal service from staff who couldn’t care less about their customers. Arriving 1 ½ hours before the restaurant’s closing time , our order was taken and drinks and starters arrived soon after. So far so good. It was a quiet evening mid week so we expected our meal to arrive fairly promptly. But half an hour later there was no sign of our pizzas and we were now the only remaining customers in the restaurant. Patiently we sat and waited …and waited… completely ignored by the staff who were chatting and clearing the tables around us. Finally, I succeeded in catching the eye of a waiter to be assured that our pizzas were “just going into the oven”. When another ten minutes had passed with no sign of our pizzas I went over to the kitchen to discover that our pizzas had most definitely not gone into the oven because the “chefs” hadn’t even got round to preparing them. A whole hour eventually passed between our order being taken and our meal being served. To add insult to injury the pizza base on mine was cool and barely cooked. A one hour wait on a quiet night for much of the time we were the only diners is inexcusable. So too is the “couldn’t care less” attitude of the staff towards their customers. The reputation of Pizza Express has been built on serving food of dependable quality and prompt and attentive service . This branch of the chain is a notable exception by far the worst I’ve encountered when dining at numerous branches of Pizza Express over the last 40 years."

Pizza Express

Pizza Express

United Kingdom, CV34 4EH, Warwick

Pizza • Pasta • Coffee • Italian


"A few months ago, my family of four visited the PE restaurant in Birmingham where they forgot my wife's pizza, causing her to eat alone after the rest of us. We hoped this wouldn't happen again, but unfortunately it did. Last night, we decided to try our local PE in Warwick. We arrived just before 7.00pm and waited behind another couple to be seated. Despite staff passing by, no one acknowledged us for at least 5 minutes. Just as we were about to leave, the couple in front of us was seated and we were shortly after. We placed a simple order for 1 starter to share, 2 pizzas, and 2 glasses of wine. The wine arrived in dirty glasses, for which we said nothing and cleaned them ourselves. The wine was slightly off and not worth the price. Our starter was fine, but then the waiter brought out a pizza and two small plates, assuming we were sharing. When we told him we weren't, he seemed confused. He went back and forth with another waiter, who also seemed clueless. I eventually had to shout to get their attention and correct the order. However, I realized that by the time they made my pizza, my wife would be done eating, so I cancelled the order. Before leaving, I spoke with the manager about the poor service. He apologized and acknowledged the issue had already been brought to his attention. I asked him how he would feel if his evening with his wife was ruined, to which he agreed he would not pay the bill. We followed suit. Dining out is expensive these days, but we like to support local restaurants after COVID. We do not hesitate to voice our complaints when service or food quality is subpar, although we have empathy for restaurant staff. However, after a second missed order at PE, we were fed up. They used to be good, but not anymore. Proceed with caution and prepare to pay a hefty bill if you choose to dine there."

Pizza Express

Pizza Express

28 Mermaid Quay, Cardiff Bay, CF10 5BZ, United Kingdom

Full • Pizza • Vegan • Italian


"Absolutely disgusted. Let 's call out the Manager Aaron real quick. Dont know who it is hiring at this dominos, but you need to have a good look into this branch. Just ordered a pizza and adjuated the toppings to have sausage, chicken breast strips, and pork meatballs. Once the pizza arrived , I noticed the chicken given was Tandori chicken. My wife is allergic to Chilli powder, so I called back and spoke with Manager Aaron. I explained the situation, and his response was, we will send out another pizza. Sorted! No.....not really. I received a call from the driver asking for the previous pizza, This has never been requested before, especially from other Dominos I have ordered from, so I didn 't think to keep the pizza. My wife is deathly alergic to Chilli. I dont want to keep that in my flat. I emediently threw it out in the community trash. Once I explained this to the driver, he said, I will need to call the restaurant. I did so. Explained the situation to Manager Aaron, to which he requested a picture of the Pizza. I had taken a picture before throwing it out to keep as evidence. Aaron proceeded to call me a liar and that the pizza i had sent was not his?!?! (See the attached photos) He explained that I would need to go into the trash and get the pizza back to give it to the driver. WHAT WAS GOING TO HAPPEN WITH THAT PIZZA IS BEOND ME! I dont know how many people would appreciate knowing that your driver was returning food that came out of a litteral dumpster. After explaining, i didn 't want to dive into a dumpster to get the pizza box. I was informed that there was nothing that could be done....... Manager Aaron proceeded to say, we requested the pizza from you in the first call. This was a lie. I have recorded the phone call, and this was not stated. Manager Aaron then proceeded to say we always ask for the pizza back this was also a lie as the week before we had the same issue where we received a completely wrong pizza and had another sent out with no need of returning the last. When I mentioned this to Manage Aaron, he stated, Thus rule was just put in place, so why are you lying to me Manager Aaron? You dont always ask for this. You only just started......."

Pizza Express

Pizza Express

Junction 27 Retail Park, Geldard Road, WF17 9AD, Kirklees, United Kingdom

Pizza • Pasta • Mexican • Italian


"My husband and I visited this restaurant before heading to the cinema in the middle of the week. I had expected it to be quiet, so I booked a table an hour before our movie, but when we arrived, it was packed! I asked the gentleman who greeted us if we could be in and out within an hour, and he was very accommodating and friendly. He took our drink orders right away and quickly returned to take our food orders after giving us time with the menus. He even made a personal recommendation to my husband for his pizza choice. I wanted to thank him, but unfortunately, I didn't catch his name. He was a white man with dark hair, wearing glasses and a suit, possibly in his 30s. Throughout our meal, we were served by a young black man in his early 20s, whose name I saw on the receipt but have since misplaced. He was also very pleasant, and we happily left a tip. I had a free doughballs voucher from a previous visit to another branch, as well as a voucher for two free mains due to a previous poor experience where I had made a complaint. The waiter needed help from a manager with our vouchers, who was also friendly, but I didn't catch his name either. Our food arrived promptly and was delicious - we started with dough balls and calamari, followed by a funghi di bosco pizza and a meat pizza for my husband. I asked for my pizza without black pepper, as I find that some franchises tend to overseason it, but it was perfect. We took our leftovers home in a pizza box and enjoyed watching the chefs at work in the kitchen. Despite the bustling restaurant, we felt like valued customers and had a great experience. We will definitely be back and recommend this branch to others. Thank you for taking care of us."

Pizza Express

Pizza Express

14 London End, HP9 2JH, South Bucks, United Kingdom

Pizza • Pasta • Lunch • Salad


"Booked a table here after a day out with two children, forgetting it was Valentine’s Day expected it to be busy, but didn’t expect the disaster that followed. Staff said they were clearing a table for us, it took 3 staff 15 minutes to clear the table. One would pick up some glasses disappear and not come back! Then someone would clear the plates and start serving other tables half way through, then a 3rd person came to wipe down the table and lay cutlery! Sat down and said we were ready to order straight away, we knew there would be a wait for food, took stuff another 10 mins to actually come back. Take 15 minutes to finally get a drink and never even got offered a 2nd one! Ordered dough balls and chilli prawns to start. Prawns were a complete waste of money, it was a bowl of chopped up, soggy tomatoes and peppers, with what looked like ONE king prawn chopped into a thousand pieces! Next came the pizzas, one of the children picked up a slice and looked at the bottom and nearly threw up, the bottom of the pizza looked mouldy! I checked the other two, and basically the dough was wet and soggy throughout the middle as it hadn’t been cooked, the staff told me that’s how the pizzas come!!! We went to start eating and the pizzas were stone cold and completely inedible, the dough tasted raw and was chewy. Called staff over and explained there was no way we’d be eating them. They offered to make 3 new pizzas and to cook them for longer! During this time, 3 other tables around us also returned food for being undercooked (in one case still frozen), another missing toppings, and in the other, covered in so much grease it took 5 napkins to soak it up! Due to this another family got up and walked out before ordering as they didn’t want to risk the food, and a 5th table, asked the staff to cancel their order and just paid for a starter and drinks then left. The 3 pizzas arrived 1hr 45minutes after we originally ordered, they were then edible, but the restaurant did nothing to make up for the ridiculous wait, poor service or poor quality food. Went to order dessert, to see the restaurant has hiked up the price of a brownie to £7.45!!!!! I get costs of gone up, but that it uncalled for and insane. Didn’t bother and left tired and fed up. The staff here all appear to have given up, the kitchen is clearly in crisis and no one seems to care or want to take ownership of the problems. Save yourself from disaster and go elsewhere!"