Pizza Express - Menu

28 Mermaid Quay, Cardiff Bay, CF10 5BZ, United Kingdom

🛍 Full, Pizza, Vegan, Italian

3.3 💬 544 Reviews
Pizza Express

Phone: +442920451851,+442920472006

Address: 28 Mermaid Quay, Cardiff Bay, CF10 5BZ, United Kingdom

City: Cardiff

Menu Dishes: 35

Reviews: 544

Website: https://www.dominos.co.uk/pizza-near-me/cardiff/17a-mermaid-quay?utm_source=gmb&utm_medium=yext&y_source=1_MTIxMzcyMjgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

"Absolutely disgusted. Let 's call out the Manager Aaron real quick. Dont know who it is hiring at this dominos, but you need to have a good look into this branch. Just ordered a pizza and adjuated the toppings to have sausage, chicken breast strips, and pork meatballs. Once the pizza arrived , I noticed the chicken given was Tandori chicken. My wife is allergic to Chilli powder, so I called back and spoke with Manager Aaron. I explained the situation, and his response was, we will send out another pizza. Sorted! No.....not really. I received a call from the driver asking for the previous pizza, This has never been requested before, especially from other Dominos I have ordered from, so I didn 't think to keep the pizza. My wife is deathly alergic to Chilli. I dont want to keep that in my flat. I emediently threw it out in the community trash. Once I explained this to the driver, he said, I will need to call the restaurant. I did so. Explained the situation to Manager Aaron, to which he requested a picture of the Pizza. I had taken a picture before throwing it out to keep as evidence. Aaron proceeded to call me a liar and that the pizza i had sent was not his?!?! (See the attached photos) He explained that I would need to go into the trash and get the pizza back to give it to the driver. WHAT WAS GOING TO HAPPEN WITH THAT PIZZA IS BEOND ME! I dont know how many people would appreciate knowing that your driver was returning food that came out of a litteral dumpster. After explaining, i didn 't want to dive into a dumpster to get the pizza box. I was informed that there was nothing that could be done....... Manager Aaron proceeded to say, we requested the pizza from you in the first call. This was a lie. I have recorded the phone call, and this was not stated. Manager Aaron then proceeded to say we always ask for the pizza back this was also a lie as the week before we had the same issue where we received a completely wrong pizza and had another sent out with no need of returning the last. When I mentioned this to Manage Aaron, he stated, Thus rule was just put in place, so why are you lying to me Manager Aaron? You dont always ask for this. You only just started......."

Full menu - 35 options

All prices are estimates on menu.

Autumn Menu 2023

Appetizers & Desserts 2023

Dessert

Pizza

12” Pizza

12" Oven-Baked Pizza

The Most Ordered

White Wines

Entrées

Calzone - Normal 26Cm

Small Plates

George George

Torchwood pizza on me found you in Cardiff at 15 o'clock

Address

Show Map

Reviews

David
David

The staff at this restaurant is consistently friendly and provides quick service.


Karl
Karl

I love the staff at this restaurant, especially Foxy. He always has a smile on his face.


Kaushal
Kaushal

This takeout pizza place is great. Everyone enjoys pizza from Dominos. I personally love it. View menu


naveen
naveen

The outlet has limited seating and tables required cleaning. Rest food as always, exceptional.


James
James

Lovely pizza we usually use pizza hut but never again yours were 100% better than their's. The only problem with this place is there is no parking


stephen
stephen

Smallest pizza's ever, tastes good but after one bite its gone. And i am not a big eater, increase sizes please to meet most other pizza providers. View menu


Lucy
Lucy

Staff were extremely kind and helpful, we’d made a mistake with our order and they were really accommodating. Food was delicious and piping hot too!


Sally
Sally

Always brilliant friendly staff on the phone and really lovely delivery people. The pizzas are superior to other Cardiff Dominos locations. Always hot delivery and really tasty.


SpaceJam
SpaceJam

Absolutely disgusted. Let 's call out the Manager Aaron real quick. Dont know who it is hiring at this dominos, but you need to have a good look into this branch. Just ordered a pizza and adjuated the toppings to have sausage, chicken breast strips, and pork meatballs. Once the pizza arrived , I noticed the chicken given was Tandori chicken. My wife is allergic to Chilli powder, so I called back and spoke with Manager Aaron. I explained the situation, and his response was, we will send out another pizza. Sorted! No.....not really. I received a call from the driver asking for the previous pizza, This has never been requested before, especially from other Dominos I have ordered from, so I didn... View menu

Categories

  • Full Savor a delightful array of authentic flavors with our carefully curated menu. Indulge in a variety of dishes, crafted to perfection, offering something for every palate.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time. View menu
  • Vegan "Delight in our vegan menu, offering a vibrant selection of plant-based dishes crafted with fresh, seasonal ingredients. Savor flavorsome meals that are as nourishing as they are delicious."
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!

Amenities

  • Kids
  • Wifi
  • menu
  • Takeout
  • menu
  • Seating

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."