Phone: +442920451851,+442920472006
Address: 28 Mermaid Quay, Cardiff Bay, CF10 5BZ, United Kingdom
City: Cardiff
Menu Dishes: 35
Reviews: 544
"Absolutely disgusted. Let 's call out the Manager Aaron real quick. Dont know who it is hiring at this dominos, but you need to have a good look into this branch. Just ordered a pizza and adjuated the toppings to have sausage, chicken breast strips, and pork meatballs. Once the pizza arrived , I noticed the chicken given was Tandori chicken. My wife is allergic to Chilli powder, so I called back and spoke with Manager Aaron. I explained the situation, and his response was, we will send out another pizza. Sorted! No.....not really. I received a call from the driver asking for the previous pizza, This has never been requested before, especially from other Dominos I have ordered from, so I didn 't think to keep the pizza. My wife is deathly alergic to Chilli. I dont want to keep that in my flat. I emediently threw it out in the community trash. Once I explained this to the driver, he said, I will need to call the restaurant. I did so. Explained the situation to Manager Aaron, to which he requested a picture of the Pizza. I had taken a picture before throwing it out to keep as evidence. Aaron proceeded to call me a liar and that the pizza i had sent was not his?!?! (See the attached photos) He explained that I would need to go into the trash and get the pizza back to give it to the driver. WHAT WAS GOING TO HAPPEN WITH THAT PIZZA IS BEOND ME! I dont know how many people would appreciate knowing that your driver was returning food that came out of a litteral dumpster. After explaining, i didn 't want to dive into a dumpster to get the pizza box. I was informed that there was nothing that could be done....... Manager Aaron proceeded to say, we requested the pizza from you in the first call. This was a lie. I have recorded the phone call, and this was not stated. Manager Aaron then proceeded to say we always ask for the pizza back this was also a lie as the week before we had the same issue where we received a completely wrong pizza and had another sent out with no need of returning the last. When I mentioned this to Manage Aaron, he stated, Thus rule was just put in place, so why are you lying to me Manager Aaron? You dont always ask for this. You only just started......."
All prices are estimates on menu.