"I received the group on voucher as a gift, so was really looking forward to going for afternoon tea to celebrate my sisters birthday. What a let down. there was a toaster left out filthy next to our table. Staff didn 't want to be there (although they were lovely when talking to us, No one asked if we were vegetarian etc. I asked what teas they have and a lady brought over a box and said 'there 's some in there, have a look ' so i felt awkward and just selected normal, she didn 't even ask my sister. Had to ask for my sisters prosecco, No music on, sat by a door that was broken and staff and customers kept banging shut and moving the metal arm on the top up and down. Sandwiches were rock hard, the watercress on top was pathetic. Cakes were nice and so was the scone. Its clear to me that the hotel has gone down in standards as everything seemed to be budget. There was only 3 tables in and i understand why. I wouldn 't return again."
