"Upon placing our orders, we were told by the waiter that they were using a new ' concept ' in dining, whereby they would bring the items to the table in any order whenever they were ready from the kitchen, and that we were welcome to share them among ourselves. Upon questioning, he then explained that this was a very successful concept that had been operating in London for 8 years. In fact, the last of our 4 starters arrived 40 minutes after the first, and we waited over 2 hours for our mains. After being promised that they would all arrive together, again various waiters attempted to put down one plate on the table and tell us that the others were on the way. We sent them back twice. When all 4 mains arrived they were , sadly, ice cold. after 2 and a half hours. The owner was not able to explain any of this nonsense to us, and the entire experience was a real insult to our intelligence. In a lame attempt at compensation one waiter actually brought out 3 tiny appetiser bites, but there were 4 of us at the table. The whole thing was utterly unbelievable. The other tables were the same; a whole room full of people with nothing on the table or one dish on the table for 2 or 3 people. I 've never seen a restaurant fail so completely, and attempt to lie their way through it. They should not have taken bookings that night, or sent us away at the start of the evening instead of wasting our entire evening to give us food that we could even eat. In the end we had to leave without dinner. No matter what the challenges were in the kitchen this particular evening, this was no way to treat customers. This is the last time we 'll eat here."
