Hot Smoked Salmon
The Queen

The Queen

The street Brandeston, Suffolk IP13 7AD, Suffolk Coastal, United Kingdom

Bars • Beer • Wine • Casual


"We had our engagement dinner at this restaurant two years ago, and decided to return for our 1st anniversary. The first time we dined here, the ambience was beautiful with many locals enjoying drinks at the pub, and the food was exceptional. The staff were all very friendly, creating a special atmosphere. However, on our recent visit, it seemed like a completely different place. We had a reservation for 6 o'clock and were the only ones dining, except for one other family. Although the menu sounded promising, we were disappointed with our burgers and veggie chili. The burger patty was small and unimpressive, served in a plain bun like you would find at a fast food truck. The fries appeared to be frozen, rather than freshly cut and fried as they were before. The portion sizes were also quite small, and we decided to skip dessert as the only option was Eton Mess. We paid £31 for our meal, including a bottle of water, which seemed quite expensive for the quality of food we received. The woman behind the bar was friendly, but it was evident that there had been many changes. It was mentioned that a new menu would be introduced the next day, and the chef had just started that week. Overall, we were disappointed with our experience, which put a slight damper on our otherwise lovely anniversary celebration. I doubt we will return to this restaurant unless we can be assured of the same high standard of food and atmosphere we experienced before."

The Anthologist

The Anthologist

58 Gresham Street London, EC2V 7BB, United Kingdom

Beer • Steak • British • Burgers


"I have often visited Anthologist with clients and team events (Christmas parties_ and always enjoyed your service and bar facilities. However, I would like to address what I believe to be a one-off event from last night, and I am sure it won’t happen again as I think you have higher standards than this. After spending hours last night as a customer until close, we wanted to use the toilet facilities as one of your last customers. You (the supervisor) informed us it was closed. As a customer, I asked why when we were still around. You said it takes a while to do and wanted a head start. During this conversation, your staff member shouted, “What’s wrong with you guys? Are you crazy? Just leave!” Something along these lines. Apologies if it doesn’t match word to word. As someone who has not only been a customer with you for years, brought clients to your venue, had Christmas parties with you, worked in Retail customer service, and, most importantly, brought business all night by spending with my friends in your bar, this is unacceptable customer service. I am sure that specific individual may have had a bay day, a difficult customer, or something else that triggered this. I understand this happens. I speak from experience. However, there is a way to communicate and handle things despite not being in the best state of mind. This behaviour does not reflect the team because you have fantastic staff members. Please provide feedback to your colleague and provide coaching on customer service. I’m sure you will not let this happen again as I believe such is your standard."