"We have been visiting The Chequers at Burcot for years, it used to be ok but recently the prices have increased and the quality of the food and the service has dropped. I took my mum for a NYE dinner and her £36 fillet steak arrived like charcoal, mine was less burnt but not right. The fries were greasy and cold and the mac cheese looked worse than store bought. Upon pointing out the charcoal steak to the waiter, he told my mum to try it, she might like it and proceeded to walk off in a huff. When he returned to the table with condiments, my mother informed him that a he didn’t like it. He was then even more obstinate, saying “this steak is cooked by Steve Sanderson, the owner and that is cooked correctly, plus you wanted it cooked well done”. At this point I informed him she would not be eating it and it needs to be changed, he ripped it from the table and stormed off. Following this service, we decided that we would not be continuing the meal, I spoke to another server/FOH and told her we would be paying for the drinks but nothing else. I realise that she was trying to apologise, but there was no amount of touching my shoulder that would make me change my mind. And felt like an invasion of my space. So we paid for the drinks and walked out. On the way out, another server joyfully said ‘I doubt I will be seeing you again, maybe on the street’ Thanks to Steve Sanderson and the team for ruining our NYE."
Crispy Duck
