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Inn At The Farm

Inn At The Farm

Farmhouse Way, B90 4EH, Solihull, United Kingdom

Pub • Pizza • Steak • Grill


"Four of us dined at The Farm Inn on Friday evening booking an outside table. The service and atmosphere was brilliant. I am a local and have visited many times over the years. On this occasion the food was good in general however the portion/pricing on the pea courgette fritters is nonsensical! It costs £15.95 as a main or £8.95 as a starter. For our starters since we were pretty hungry, we ordered it as a main alongside a main portion of the aubergine and tofu bao buns and the poke bowl. When the food arrived we were perplexed. There were four of the aubergine and tofu bao buns, which is what I would expect for a main. However there were only three for the fritters, and the fritters themselves are small in size. I asked our server if the order was correct, as it looked more of a starter than a main. The server advised that she did place the order as a main but would check with the kitchen staff. She soon returned to advise that the starter portion has two fritters and the main has three. I gave a puzzled look as the maths makes no sense. If you ordered it as a starter it then means it is £4.48 per fritter £8.95/2) but ordering it as a main would be £5.32 per fritter £15.95/3). The aubergine and tofu bao buns are exactly the same price and four arrived as a main which makes sense when two would come as a starter. We later ordered as mains the mushroom and aubergine pizzas which were tasty and the gnocchi, which was way too doughy but the flavours were interesting....When the bill arrived I brought up the portion/pricing issue with the fritters to the server and added I am disappointed to be paying this part of the bill when I am not happy about it all. She said she would give feedback and said it was completely understandable. I would generally feel inclined to speak to the manager however since my father was with me and suffers from severe anxiety I knew that by doing so would completely ruin the evening. Overall it meant that an evening which otherwise would have been enjoyable since our server was lovely, the atmosphere was great, and in general the food was good, meant we left feeling unnecessarily ripped off! :"

Cafe Grand At Grasmere

Cafe Grand At Grasmere

Red Bank Road, LA22 9PU, South Lakeland, United Kingdom

Food • Steak • Lodging • British


"Pros: -The facility is great. The hotel is very new, has air conditioning, and comfortable seating in the common area. The bathrooms and beds were all very comfortable. -The breakfast was of high quality with a lot of variety included in the breakfast package. -The location is perfect. It is a 3-minute walk from the town center, yet far enough away to offer beautiful views and peaceful mornings. Cons: -The establishment seemed to be understaffed or provide poor service. It was unclear whether the service was lacking or if they were simply short-staffed. There was never anyone at the front desk to offer basic tourist information. When we checked in late at 10pm, we found ourselves locked out with no staff visible, even though their email stated that check-in was possible until 12am. We had to call their emergency cell to get someone to the front desk. Additionally, during our first breakfast, we were questioned multiple times about our stay and room information. It seemed that the restaurant used to be open to the public, which is no longer the case. However, I did not see them questioning other guests as much as they did to us. We were the only non-white guests that I saw, which may have been a factor. However, the next morning, they recognized us and we had no further issues with the service. -There is no elevator. It is questionable to label yourself as "luxury" when guests are placed on the third floor and have to carry their luggage up two flights of very narrow, winding stairs. They did assist my elderly aunt, but did not offer help to the rest of us. Overall, it was an average experience. I enjoyed the rooms and the location, but I believe I could find better service and experience elsewhere. There are many charming inns in the area, so I would recommend choosing another option."

House Of Zen

House Of Zen

Whitburn RoadTyne and Wear SR6 8AA, Sunderland, United Kingdom

Meat • Asian • Pasta • Fusion


"First time visiting with my partner and month old. We were running a bit late as we struggled to find parking so of course I rang up to let them know we’d be about minutes late shouldn’t of been an issue! I was spoken to so rudely by a man who said “so you’re minutes late and going to be another minutes?” I explained the situation and he then hung up. I’ve worked in hospitality for years and I know, as would anyone, that this is not the way to speak to your customers! When we arrived the only man working was the manager which makes this even worse as it was obviously him who I had spoke to on the phone. A manager should definitely not be speaking to customers like this. We were then sat in an area of the restaurant that was right at the back where no other customers were sat!! There was plenty of nicer tables further at the front and I feel like the manager sat us here as punishment for being late?!?! If I wasn’t breastfeeding then I would have pulled him up on this but since we wanted a quieter area then we just sat there. The service was slow to being with, I think we had been forgotten about as we were so far back. The food was nice and the rest of the staff were great. But the way I was spoke to was out of order and to be honest he’s lucky he even had our custom after being spoke to like that before even arriving! We spoke to the manager at the end about the poor service we had received and he didn’t seem bothered in the slightest! Lovely restaurant with lovely views but the owners should be choosing more carefully as to who they let run this place!!! So disappointing"