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Avenue Restaurant

Avenue Restaurant

7-9 St James's Street London, SW1A 1EE, United Kingdom

Steak • British • European • Vegetarian


"I have been to Avenue many times over the years. This weekend I went to the bar with 2 friends for some cocktails. My friend was given a glass with a chip in it, which cut her lip. We told the waiter who initially seemed unbothered, he then returned to offer us a 'round of drinks on the house ' (we never asked for this, it was offered to us) When the bill arrived, all of the drinks were on the bill. We asked a different waiter for the round of drinks we 'd been promised to be removed, and he knew nothing about it. Our previous waiter then came over, he was off shift by that point and was very argumentative and rude, and acted like we were scamming him. He pointed at my friend saying I 've served HER three drinks, so that 's why three of her drinks are on the bill to which I pointed out that he had offered us a free round, so only two of each of our drinks should be on the bill. He eventually removed one drink from the bill and discounted the service charge by 30%. He then separately said to one of my friends I 'm a fair guy, what more do you expect? ' we didn 't expect anything, he offered us a free round of drinks and all we did was enquire about it. It was so rude, unpleasant and unnecessary. We were made to feel like we were scamming the restaurant, when we had absolutely no intention of doing so. Ruined a nice afternoon and none of that would have happened if they hadn 't given out a broken glass."

Creams Cafe

Creams Cafe

60-61 Palace Street, Canterbury CT1 2DY, United Kingdom

Cafés • Seafood • Mexican • Asiatic


"Quirky interior, which was great. Spoke to a young man behind the counter who told us to take a seat and someone would be with us. A young girl and older woman looked at us a few times over the minutes that we were sat there, before the younger girl finally brought menu's. Huge menu, with lots to choose from. Ordered a few minutes later, and waited. Sadly we were informed that they no longer do child sized portions of the cakes, so we ended up with a massive slab of chocolate cake which was only half eaten by our year old. The older woman then approached the table with waffles but referred to one of them with a different name to that on the menu, so we politely said that wasn't our order. The woman basically barked at us that this was what we had ordered. We tried to explain that we hadn't ordered a waffle with that name, and she gave us the filthiest look before tutting and storming back to the counter. We didn't catch what she called us as she walked away. She then very clearly spoke to the young girl about us, giving us filthy looks throughout. The young girl came over with the same waffles and apologised stating there was a miscommunication and that the waffle was the one we has ordered, and not the one the old woman had said. Maybe it would be best to keep such a rude woman out of a public facing role as she clearly holds no interest in any customer service, unless it is bad customer service. She was giving filthy looks to other customers too, not just us, and a couple who dared to walk out after of being ignored was slated by her as they left."

Nando's Cambridge Leisure Park

Nando's Cambridge Leisure Park

Leisure Park, CB1 7DY, Cambridge, United Kingdom

Pizza • Cafés • Asiatic • European


"Came for a pre film mea at about 6.45 pm. Restaurant not that busy, so were seated straight away. First thing we noticed is how dirty the floor was (we were sticking to it as we walked), secondly our server pointed to a code on the (dirty) table and saying you know how to order (we didn 't actually) before walking off. As there seemed to be a problem with the app (girl at the counter having a very long argument with staff whilst pointing at her phone), we went and ordered from the main desk. The counter at the main desk is absolutely filthy greasy and sticky and I hope no one was brave enough to eat any of the stale cakes under the grubby glass covers. Girl with phone app problem has now been going for about 10 mins so another member of staff comes to take our order whilst taking the order, a manager informs us that there will be a wait of at least half a hour for the food at least they told us, rather than us just waiting. Very limited choice of beer or wine at vastly inflated prices. Husband went to the toilet and said it was disgustingly dirty. The whole restaurant is so old and tired but there is just no excuse for how dirty it is really didn 't want to eat anything here because of the lack of hygiene. We had ordered a family platter which arrived at least 10 mins apart with most of the sides missing. When the corn did arrive it was burnt to a crisp sent it back and received raw corn instead. I hate to be a complainer, but we are living in times where going out to eat should be a treat, not an excuse to get ripped off to the tune of £100 for some factory chicken, oven chips and microwave rice served up in dirty, scruffy surroundings. The staff here are nice enough but Nandos are not getting any more of my money AVOID."