Lettuce
The Brig Fish Bar

The Brig Fish Bar

163 Linburn Road, Dunfermline, United Kingdom

Kebab • Seafood • Mexican • European


"Do not order food from this establishment. 7.56PM: I ordered food using Dunfermline Eats 9.30PM (1 Hour 30 min later): I called for an update and was advised that food was on its way. 10PM (2 hours later): I phoned for an update and was told the driver delivered it. They asked the driver who described a property with a fence. I explained it was not my property. I was told a new order would be made up and delivered. 10.20PM (2.5 hours later): A delivery driver shows up at my door with no food. He asked me Did a driver deliver here earlier? I explained the situation. He gave some explanation that sometimes there 's miscommunication between drivers. He awkwardly stood at the door saying I don 't know what to do now. Utterly confused what was actually happening, I phoned the restaurant again. At this point the driver had returned claiming that I was the person who accepted the delivery earlier in the night. I could not believe the audacity of the delivery driver to first lie to me at the door that he was not the driver who delivered to the wrong door but to then return to the shop, stating he had delivered to the property. Eventually, I asked for a full refund after effectively being called a liar by the driver. The Brig would NOT refund me but insisted on delivering a new order with a different driver. 10.55PM (THREE HOURS LATER): My order finally arrived. My thoughts on what happened; the driver could not admit that he had delivered to the wrong property because when he appeared at my door he had clearly been driven down with someone else from the establishment which is why he had to awkwardly knock on my door and have a false conversation with me. Interestingly, the food order was never set to On its way like it always does until the second order was despatched. Is it possible that the food order was never actually given to the driver and the mistake rests with the Brig itself? Either way someone working there is being knowingly untruthful. Summary: I received food THREE HOURS after I ordered it (too late to eat and enjoy any food). I was called a liar by the delivery driver used by this Brig takeaway. I will never order from the Brig again nor will I use Dunfermline Eats as customers have less protection. I will be sharing my experience through word of mouth and advising others of my experience and not to avoid this establishment. Shameful."