"I discovered Pedros about 3 years ago a few weeks before I moved away from spennymoor. We really enjoyed our food, and when we moved we would joke saying that we missed pedros and said that it was sad that none of the local takeaways were as good. Today, I had to return to spennymoor to visit a family member so we thought that we should visit pedros for a quick bite to eat. We drove for 20 minutes trying to call but there was never an answer. After finally getting to pedros there was two customers in (current maximum due to COVID) and neither of them were wearing a mask. After standing inside for about 10 minutes, one of the three girls at the front finally asked, what my order was ... I told her I hadn’t even ordered yet!!! Then once I ordered I paid, already disappointed at the service already, she then tells me that it’s cash only. Great during a pandemic when everyone is asking to pay contactless. No excuse really, not in this day and age. Clearly there’s a reason that they don’t accept card! Then it gets better ... after paying and she gives me my change ... she THEN tells me it’s over half an hour for the food. What a joke. I walked back to my partner in the car and told him and he said that we should just get our money back ... at this point there was a queue out the door for people to be served. I am so disappointed in the service. If it’s going to be 30 minutes for food when you go in and order that’s just a joke. 30 mins for collection or delivery then fine. Hell I’ll wait longer, no problem. But after calling for 20 minutes, waiting 10 minutes inside to even be spoken to, then to be told it’s 30 minutes for food well after already paying. Also another customer asked if the takeaway had any menus no they did not. What takeaway doesn’t have menus. She told him to look at the Facebook page ... after looking at all three pages on Facebook when driving over to spennymoor, what’s the point in checking their Facebook page because it’s either 2019 or 2016 the last time they updated the page, so you have no hope of that being the correct menu ... oh and guess what, it’s not. The prices are different. What a joke, the three girls working on the 15th of August really need to be spoken to about their customer service. I’ve worked in hospitality for 4 years so I understand what it’s like to work in a busy and high intense environment but the lack of service is disgusting. Here’s to seeing if the food is just as good and sadly, even if it’s super tasty, I still give it a 1 star because of bad service. I won’t be coming back, regardless of taste! Disappointing!"
