"Fawlty-towers-esque is the only way to describe our experience!! We were there for a business dinner, there were 8 of us. We arrived shortly after 6pm, sat down, and ordered some wine and food from the set menu (they mandated that everybody order from the set menu, or nobody could order from the set menu). After a short while, the person tending to our table began to approach the guests, one by one, in the most unusual fashion. His tactic was to lean in between the guests putting his forearm on the table. This was mildly comical. Each time he was informing the guest that their first choice for starter/main was not available. In some cases he told the guests what he would be replacing the dish with, and in some cases he asked for their opinion. This happened repeatedly over the course of 30-45 minutes. Almost an hour and a half later, still no food. We complained and waited a little longer, until it became obvious that no food would be arriving. We spoke to the manager one final time and he informed us that they the situation was due to an unfortunate event. Somewhat sympathetically I asked what the unfortunate event was, maybe the chef had been taken ill, or had a family emergency. Nope, the reason the manager gave was that they had a busy lunch service!!! At that point the manager offered us the opportunity to leave the restaurant, and gave us the wine we had drank for free (hence the high score for value). So off we went to Haz on Bishopsgate where they accommodated us, fed us, and we had a great time."
