"Visited on valentines day. Of course on a busy day like that it was always going to be difficult for the front of house to provide the best service. However, the main problem with zizzi as a whole at the moment is the app ordering. To get the app was easy enough with the bar code on the table with table number. But, ordering is not as personal as you expect from a restaurant. By this I mean when ordering a pizza you expect to be able to customise the toppings as its one of the most customisable meals out there. But the app had no option for this meaning we avoided the pizza. In the end, we ordered the new sharer starter, a beef shin meal with potatoes and ricotta filled tortelloni. The starter was just amazing, beautifully cooked fried calamari, oozy arancini with mozzarella filling, tangy caprese salad and garlicky garlic bread. A great starter to share, for it was a bit much but perfect for or With such a great start we were then let down by the mains. My beef shin was cooked nicely and the broccoli accompaniment paired well, but the cheesy potato that was supposed to come with it was replaced by chips, due to running out. I understand that when you run out there isn't anything to do, however because we ordered on the app no one warned us about this until it arrived, and by then it is too late to change. However, it was the tortelloni that was really disappointing. It came as described, the spicy tomato ragu was tasty, but the filling of ricotta was horrible. It had the texture of strange mash potato and was devoid of taste. Because of this we both decided not to finish our dishes. The saving grace for this visit was the starter and the service we received from a hectic front of house. When we mentioned the tortelloni the manager was kind enough to remove it from the bill, even after resistance from myself. From seeing other tables you could see that the waiter's/waitresses were truly trying their best to save everyone's nights. So I give them stars because the starter was lovely and the staff were doing their best. But the marks are lost with a poor consistency of food quality and an app that needs updating or removing."
