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The Bell Inn

The Bell Inn

Bramshaw, SO43 7HE, New Forest, United Kingdom

Steak • Vegan • British • European


"In the approach to Christmas, at the time of goodwill to all men, I feel hesitant writing this review. We 've had meals at The Bell before, probably on three occasions, and they have been fine with good service. This time we met friends here and had driven a long way through driving rain and were hungry! The restaurant was full, and so was the waiting area. I think the other half of the room was being used for a meeting or conference maybe, so perhaps the restaurant floor area where we normally sit was reduced. We were greeted reasonably and shown to our table and sat down, We were presented with the Festive menu. We preferred to order from the main menu. After about 15 minutes, we had to ask for these from behind the bar. Our drinks came pretty quickly our waitress was courteous and friendly, and our food order was taken. After over an hour, and noting that other tables who arrived well after we did were served before us, we enquired as to whether we had been forgotten. We had to go and find someone to ask. After 20 minutes more, our food did arrive. The bream, liver and fish and chips were OK. But I don 't think the chef knows how to cook the basics, unless a work experience person or the like was given responsibility. Mashed potato was cold and getting solid. Saute potatoes were few and far between, overcooked, small and cold. The salad was a dozen olives thrown onto a couple of lettuce leaves. The waitress offered to have the mash replaced, but we didn 't have another hour to spare. The waitress was full of apologies, but said she had asked about the delay from the kitchen. The food isn 't cheap here, so quality ought to have been reasonabe, not partly sub standard or unenjoyable. We apologised to our friends for recommending this venue. Although the bill was adjusted, we 'll probably try somewhere else next time. Shame, because we love the area and the decor."

William De Percy Inn Creperie

William De Percy Inn Creperie

Jeburgh Road Otterburn, Northumberland NE19 1NR, NE19 1AZ, Newcastle upon Tyne, United Kingdom

Food • British • Seafood • Lodging


"This was our second visit to the pub, which is beautifully decorated. We booked in to enjoy an early evening Sunday roast and a few drinks. The young lady who greeted us was warm and welcoming and she thoughtfully put us in a quiet little corner so our large dog wouldn’t be a nuisance to any of the other diners. She also brought our drinks quickly before taking our food order. Unfortunately a few more tables arrived and the dining room was getting full and that’s when it seemed the staff couldn’t cope. We’d ordered another drink as our starters arrived but we got through our first and second courses without the drink arriving. There were also two booths to the side of us and each of these parties were waiting well over half an hour to receive their drinks and there was no sign of any food, so something was wrong either with the bar staff, or not having enough waiting staff on duty to look after the number of diners. After we’d finished, I went to the bar to ask for the bill and the waitress was just pulling my husband’s beer as I approached. Unfortunately it was too late by then as we’d finished eating. To be fair to her, she’d already realised people weren’t getting their drinks and had gone behind the bar to pull them herself. She was extremely apologetic. I told her I wasn’t blaming her, as I could see she was running around busy the whole time we were there and she could only do so much, so this review is absolutely not aimed at her. When she had time, she was brilliant at her job. I’m writing it in the hope that whoever manages the dining room either gets some more resource in place during busy periods or they organise their team better. The food was good on the whole. My ceaser salad starter was lovely and the roast beef dinner was good, although the gravy didn’t seem to be made homemade, which was a shame. My husband had slow roasted belly pork tasty but this hadn’t been roasted for long enough, so the fat hadn’t rendered down like it should have done."

The Artichoke

The Artichoke

Rattington Street, Canterbury, United Kingdom

Pub • Steak • Vegan • British


"Awful experience that my family and I went through at the The Artichoke pub in Chartham that resulted in plates being physically snatched (from behind our backs) out of the hands of a mother who was breast feeding at the time all whilst a four year old was watching!!! The actions of the staff were absolutely disgraceful, despicable and rude. Initially everything was fine and we were greeted warmly and were made comfortable with our seating. The atmosphere was warm and friendly which makes it all the more surprising how events unfolded. The issue started when our main course was brought to the table. It was my daughter who noticed that her dinner was incredibly cold (we all had variations of the roast) and after checking I felt that all 4 meals were cold. Some elements had some warmth but most were cold to the point it would have been unpleasant to eat. The gravy was lukewarm on one side but cold on another plus the plates were cold, potatoes hard and meats very dry. My issue isn’t one with the food rather how it was dealt with by the staff as I would expect that the standard process would be for a customer to inform a member of the team and for a replacement to be offered with an apology. We had waited a while for the food (we were told that it was being plated up long before it arrived which is why I think it was cold) but when I let Chelsea know that it was cold it took an awfully long time for another member of staff to attend to “deal with it,” whilst she playfully chatted with another table. Given that we have young children who need to get to bed we did need to get on. A lady, Holly Millin I think, eventually came over and was extremely curt and sharp which felt very much out of place as no complaint had been made. She did offer to replace or to cancel the meal with no charge. We accepted the former as the latter would have meant that our daughter would have gone without dinner when we needed to get her home ready for school but it made us feel very undervalued to the point that we were being inconvenient. I did ask the lady that I was surprised that food could be brought out without checking and she said that food is probed and that plates are hot enough to burn your skin. This didn’t help offer an explanation as to why ours were cold but I didn’t press any further. After the replacement meals were brought out Chelsea asked if everything was okay and I said that the food was indeed warm but I was surprised that we weren’t offered an apology because the state of the initial meals was entirely unacceptable – I was simply shocked by her brazen reply of “I am sorry that you feel that way” which we took to be very condescending and sarcastic. After this interaction I looked at my wife with incredulity and perhaps let out a nervous laugh. Chelsea must have overheard my reaction to her sarcasm and reported to her manager that we laughed at her (which we hadn’t). At which point the manager came over and without warning snatched our plates whilst stating that we had laughed at Chelsea which we hadn’t. My wife was breast feeding at that time that Holly leant over her to snatch her barely started dinner. Holly then proceeded to physically grab the plate away from my mother-in-law who had no idea the lady was behind her – she had her cutlery in her hands and was chewing! My mother-in-law also does not speak English and had no idea what was happening. How can reporting a cold meal be escalated to this level? From initially nice service to plate snatching. This certainly is not normal behaviour for any human. We still cannot believe what happened. Today my daughter is still upset as she witnessed an altercation by a lady she did not know and my wife is shocked that a person could be physically aggressive whilst she was breast feeding a baby – anything could have happened if the plate would have hit his head. Be warned something is not right with these people..."

The Shepherd And Dog

The Shepherd And Dog

The Street, BN5 9NA, Mid Sussex, United Kingdom

Meat • Beer • Steak • Drinks


"The history of this pub is fascinating, riddled with tales of contraband, black market dealings and possible bewitchings. I’m more than slightly spooked to confirm that dirty dealings are alive and well at the Dog and Shepherd to this day. After trying to enjoy an expensive but mostly edible Sunday lunch while my two kids made gravy potions, adjusted the pub decor and eschewed their fish chips in favour of eating old food off the floor, we gave up and rammed the remains into cardboard boxes to eat later and left our table clean for the next group. These guys operate a tight ship on Sundays, woe betide you should you overstay your welcome thankfully we didn’t! That, ladies and gentlemen, was where the post dining entertainment on the terrace began we were told that we’d be charged a hefty fee for extra people who were never even part of the group booking!! An honest mistake, a mixup on comms, easily resolved you say? Not here. Instead, we were treated to the most aggressive, threatening performance by the main guy ‘Steve’ who mentioned calling the police more than once and spun a web of lies so baffling that I think we’re all a little concerned for his health. Honestly the most shocking experience ever! Sending strength to the team who work here.. and pray for Steve! Really though, watch you don’t get stung by incorrect charges on group bookings here by clarifying everything in writing NOT over the phone we lost close to £100 despite spending nearly four times that and we were treated horribly which has left a nasty taste in quite a few mouths. Such a shame!"