Bbq Pizza
Pizza Express

Pizza Express

East Midlands Designer Outlet Mansfield Road, South Normanton I-DE55 2JW, United Kingdom

Cafés • Pizza • Vegan • Vegetarian


"After that, we waited for our table to be cleaned and were eventually seated. However, we waited 20 minutes for a menu with no sign of anyone assisting us, so we had to go get our own menus from the front near the entrance. After another 15 minutes of waiting without anyone coming to take our order, even for drinks, we had to ask for table service ourselves. If we hadn't done that, it would have taken an additional hour to be served. **Second RED FLAG.** When we finally placed our order, the same manager had the worst attitude and seemed uninterested. She then asked a waiter to take our order without even acknowledging us. At this point, we had been sitting here for over 45 minutes. **Third RED FLAG.** The most concerning aspect was that I felt we were treated differently as a mixed couple. Several groups who arrived after us were seated and served before us, even though we could clearly hear them being welcomed at the front door. My wife was ready to leave, but since we hadn’t eaten and our kids were hungry, we decided to stay, thinking it would take longer to find another restaurant. We’ve dined at many Pizza Express locations, and this one is by far the worst we've encountered. The food was consistent with what we expected, and when our orders did arrive, they came in a reasonable time. However, the water we ordered never arrived, despite our follow-up request. By the time our desserts came, my youngest had already fallen asleep from the wait. Based on today’s experience, I cannot recommend the Pizza Express at the East Midlands Designer Outlet. A message for the manager (the one with dark hair): If you can’t provide excellent customer service consistently, perhaps this isn’t the job for you. If you're having a bad day, it might be better to take a break or the day off. Be professional. Unfortunately, it only takes one negative experience to leave a bad impression, and the restaurant wasn’t even busy at the time."

Bella Italia

Bella Italia

Center Parcs Longleat Forest, Longleat Forest, Warminster, United Kingdom

Soup • Fish • Coffee • Italian


"Very mixed experience. We love Bella Italia. The food was fabulous, beautiful location, lovely atmosphere. However, we felt there was an issue which could have been handled much better than it was. My daughter who is 3 months away from being 17 asked for an alcoholic drink with her meal. As a personal licence holder and having done all the training, I knew this was perfectly legal and was OK with her request. She never ever drinks alcohol but as we were on holiday, she thought, yeah go on, I 'll try something. When she went to order she was refused, as it was explained that despite it being legal, Bella Italia have chosen as the licence holder not to allow this. OK that 's fine, that 's their prerogative. She was happy to order a soft drink, not at all bothered. My mum ordered a cocktail and when it came she said my daughter could taste some of it, which she did. She had a small amount of my mums drink. I didn 't really bat an eyelid and take much notice, it was very little, she was happy, my mum was happy and we were having a lovely evening. Good food, great atmosphere. Really lovely. Then the waitress asked if anyone would like another drink and my mum asked for another cocktail. The waitress said well my Manager 's been watching you, and they know she 's been drinking some so it may be refused . I explained that it was perfectly legal for her to have some with a meal, and the waitress said it wasn 't their policy. I said we were responsible adults and wouldn 't allow her to drink, as such. That was that. No drink ever appeared for my mum. No one returned to the table to explain that the order was refused or kindly ask us not to allow my daughter to have any of it, should we order more, or offer my mum another choice of drink. Nothing. We were made to feel like we 'd done something really really bad. Almost being told off and refused any further alcoholic drinks. In our opinion, it could have been handled so much better. The Manager 'Adam ' never put in an appearance to explain his decision, or ask that if we had more drinks we didn 't allow my daughter to have any. We would have been fine with that, and just said 'ops sorry yeah, our bad ', but nothing. We were just well and truly treated pretty badly I feel. With a bit of contempt. If my daughter was necking all the alcohol on the table, I get it, but seriously. The amount she had was minimal. I felt the reaction was over the top, and they completely spoilt our night. Very unnecessary. And to think the Manager has time to stand there and watch customers in that way, made us feel very uncomfortable. Very poor customer service and in my opinion, an unnecessary policy by Bella Italia. Some communication and discussion could have resolved it without us feeling as terrible as we were made to feel. Will not be choosing to eat here again, at Center Parcs. Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 5 Service: 1 Atmosphere: 5"