"Very mixed experience. We love Bella Italia. The food was fabulous, beautiful location, lovely atmosphere. However, we felt there was an issue which could have been handled much better than it was. My daughter who is 3 months away from being 17 asked for an alcoholic drink with her meal. As a personal licence holder and having done all the training, I knew this was perfectly legal and was OK with her request. She never ever drinks alcohol but as we were on holiday, she thought, yeah go on, I 'll try something. When she went to order she was refused, as it was explained that despite it being legal, Bella Italia have chosen as the licence holder not to allow this. OK that 's fine, that 's their prerogative. She was happy to order a soft drink, not at all bothered. My mum ordered a cocktail and when it came she said my daughter could taste some of it, which she did. She had a small amount of my mums drink. I didn 't really bat an eyelid and take much notice, it was very little, she was happy, my mum was happy and we were having a lovely evening. Good food, great atmosphere. Really lovely. Then the waitress asked if anyone would like another drink and my mum asked for another cocktail. The waitress said well my Manager 's been watching you, and they know she 's been drinking some so it may be refused . I explained that it was perfectly legal for her to have some with a meal, and the waitress said it wasn 't their policy. I said we were responsible adults and wouldn 't allow her to drink, as such. That was that. No drink ever appeared for my mum. No one returned to the table to explain that the order was refused or kindly ask us not to allow my daughter to have any of it, should we order more, or offer my mum another choice of drink. Nothing. We were made to feel like we 'd done something really really bad. Almost being told off and refused any further alcoholic drinks. In our opinion, it could have been handled so much better. The Manager 'Adam ' never put in an appearance to explain his decision, or ask that if we had more drinks we didn 't allow my daughter to have any. We would have been fine with that, and just said 'ops sorry yeah, our bad ', but nothing. We were just well and truly treated pretty badly I feel. With a bit of contempt. If my daughter was necking all the alcohol on the table, I get it, but seriously. The amount she had was minimal. I felt the reaction was over the top, and they completely spoilt our night. Very unnecessary. And to think the Manager has time to stand there and watch customers in that way, made us feel very uncomfortable. Very poor customer service and in my opinion, an unnecessary policy by Bella Italia. Some communication and discussion could have resolved it without us feeling as terrible as we were made to feel. Will not be choosing to eat here again, at Center Parcs. Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 5 Service: 1 Atmosphere: 5"
Pizza Roma
