Pressed Pork Belly
The Rose Pub & Kitchen

The Rose Pub & Kitchen

272 New Cross Rd, London, SE146AA, United Kingdom

Pubs • Pizza • Italian • British


"This is not only a review but a message to the manager. I booked my brothers and sister in law’s baby shower here back in October 2023. We requested the garden/patio area as we were a large group including 2 dogs. Our plan was to have drinks and snacks then head to the local park for a gender reveal party where we would pop balloons filled with confetti. However, on this particular day the weather was not in our side, non stop rain. So, we decided to stick around at the pub and have a few more drinks. The rain was just not stopping, we started to consider doing the reveal in the garden of the pub so my brother even ordered about 50 pizza’s, this is on top of the already very large drinks tab. The pizza’s was terrible, sent out undercooked and only sent out 2-3 pizza’s every 10 minutes when we ordered 50 to keep the group full until the weather improved, still we didn’t complain as we realised it was a lot of pizza’s. After discussing with my heavily pregnant sister in law to do the reveal in the pub, I just thought I’d confirm with a member of staff who asked me to ask a manager, the manager at the bar was apparently an assistant who told me they would not allow it because the confetti was to difficult to be cleaned up. Now, I completely get this as it is true. However, I pleaded with this assistant manager, pleaded and explained the situation to her, I asked her to check with her manager who was hanging around the bar listening to the conversation and not stepping up to show some compassion and have some empathy for the situation. I offered to clean up myself, i explained that I would pop the balloon in the very corner of the garden where the rain was slightly seeping through and would be easy to sweep up, but NO! She cold heartedly denied, no compassion at all! A big big shame to this management team for letting down this family and customer who had spent at least 1k in their pub on this occasion. And for what reason, for not wanting to make a customer happy just for wanting to avoid putting some extra elbow grease into their sweeping up of an already old and dingy pub garden. This is what establishments like yours are for, for hospitality! Which you lacked completely on this day! Not even a thank you when leaving for spending so much in your pub, I wish I hadn’t asked for your permission on the balloons and just went ahead and popped them there anyway! Shame on you!"

The Olde Bell

The Olde Bell

High Street Maidenhead, Berkshire SL6 5LX, SL6 5LY, United Kingdom

Beer • Hotels • Venues • Seafood


"Don't judge a book by its cover.... beautiful building however this establishment is not customer friendly nor focused!! Woah, what an absolute crying shame, what was once a lovely old English pub filled with atmosphere and happy customers has become an incredible let down of an experiance. Visited yesterday (Saturday 12th August) with my incredibly patient partner to enjoy a few drinks and bite to eat. He went to the bar and purchased our drinks, thought it was odd when he eventually returned baring no real ale for himself which he was looking forward to sup on? He mentioned that all the pumps were not working, no alcoholic beverages in bottles and all that was available was soft drinks.... hmmm, I could see the pain upon his face yet being the person of positivity we opted to remain and tempt fate by ordering food. Off to the chaotic bar he went and placed our food order.... nearing an hour later half the order appeared. We waited for the rest of it to appear, to no avail.... we had noted that other diners were receiving other diners orders and confusion provided by staff was prevalent. My partner went to the bar to inquire as to where the rest of the order was only to be greeted with the demand of his receipt to prove payment by the very same member of staff who took the initial food order! Hmmm not impressed!! I went to the bar to seek remedy....more.uhmming and ahhing by the same member of staff who took the food order... full refund provided by a different staff member, no apology. Ironically there were many other diners leaving the pub dissatisfied with service and lack of available beverages and food quality if/when it appeared. There are evidently training issues which need to be addressed Absolutely zero level of customer service and customers comparing complaints quite openly...... Will not be going back unless I learn of new staff and management team... I can confirm, they cannot arrange a p@@s up in a brewery due to lack of alcohol and competence!!"