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Been Restaurant

Been Restaurant

29 Chandos Street Leamington Spa, Warwickshire CV32 4RN, LEAMINGTON SPA, United Kingdom

Pizza • Cafés • Sushi • Fast Food


"I had eaten here a few times before and the food was good, however last time, I had to chase our orders and the manager came over and started shouting at me and insisted I told him whether he should sack his chef. Really unprofessional. However, last night, I thought we would go back. We arrived and were shown to a table. We ordered drinks and the same manager came over and said Im not sure when you will get your food! We asked what he meant. He said (in a very obnoxious and confrontational tone) We are very busy, what do you want me to do? Go and kick the chef? He started shouting and I simply asked if he could give me a rough idea of how long food would be. He got more angry and was shouting to the point where other diners were looking over. I tried to reason with him and said that we would wait but if he could ask the chef just to give us an idea, that would be great. His tone got even louder and he snatched our menus back from us. He said You better leave and then started on me, bringing up how I complained last time which was over 6 months ago. We were embarrased, astounded and felt so awkward. He ushered us out of the restaurant with everybody watching. We then went to Paprika Club and explained we were in a huge rush. Whilst I am a regular there, the restaurant was packed and they ensured we had a wonderful meal within 20 minutes. Been, you are an awful place and your manager is a joke. We will never return and I would urge others to steer WELL CLEAR!"

Urban Meadow Cafe & Bar

Urban Meadow Cafe & Bar

150 Bayswater Road London, W2 4RT, United Kingdom

Bars • Cafés • Steak • Pasta


"My daughter took me for brunch on a voucher offer. First issue brunch doesn 't exist despite it saying so on the confirmation email. So we ended up having lunch. The actual food was ok. Everything else was not. The waiting staff appear to have no idea what to do, ie wait on tables. Their English is limited it took a while to ascertain that brunch wasn 't available as words such as crossiant were not understood. Ditto balsamic . The first course and the prosecco were successfully delivered and enjoyed. Our plates were not taken away until the next course arrived. My daughter had the wrong meal, it was salmon but with all the wrong accompanyments (they had given her a similar meal from another menu available to non voucher customers but not what my daughter ordered or wanted). So they left my lunch, plus the salmon and took the accompanyments away. I had just finished mine when they returned with the correct part of the meal to go with her now cold salmon. No one ever apologised or asked how our meal was. All around us we could hear sorry . Sorry that you have to leave because your drinks didn 't arrive, sorry we have given you the wrong food, sorry that you have had to sit with someone 's stinky asktray on your table. We flagged someone down to order dessert. Again plates not cleared until dessert arrived. The actual food was ok, hence two stars rather than one, but everything else was simply awful. When I asked to speak to the manager I was told they were out the back and could they help? I explained that I wanted to discuss the poor service and they just said haha sorry .... Over the road in Kensington Gardens there is a little cafe selling wraps and waffles that is where we will go next time. In a prime London spot under the Hilton banner there is no excuse for hiring untrained staff with no idea about how to work as a team and simply not caring about your customers."