Scampi
Old Halfway House Wakefield

Old Halfway House Wakefield

141 Westfield Rd, Horbury, Wakefield WF4 6ET, UK, WF4 6EH, United Kingdom

Pub • Steak • British • Contemporary


"Well you asked ……. So despite a booking for 1pm given with deposits and a pre order for a festive menu We arrived early for drinks and told that the booking was for 11.30 ? by Adrian and that he had bought staff in early to cater for us we explained it was definitely a 1pm meal we had asked for. By 1.20 starters arrived but orders were awry and no toasted bread with the terrine (which was gorgeous) It was 2pm before the mains arrived but two customers were then informed their meals had been dropped (accidents can happen) however when their Salmon meals arrived 20 minutes later it was a quite underwhelming meal served. Lumpy Sauce no roasted carrots and a small portion of salmon and a small portion of beans no check back was given on the meal to ask why. Desserts was served but no spoons for one table and when requested again Adrian told us to collect them from another table. Finally it was discovered we were a dessert light and despite asking for it again was told another diner had accepted the missing dessert. So we just said OK we would forget and the bill would be altered. Sorry to report the mince pie size was minuscule with the size of the cream it was served with. Must say folks that had the Turkey Dinner (majority) had great reviews on their food and portion sizes. The two female waiting staff were brilliant and we could tell it had seemed like a lunchtime which had caused problems however the rest of the pub was not busy and they did their very best. This was a once a year Festive affair for 20 folks which I’m sorry to say was spoilt by poor Customer Service and Food/Menu problems which could have been resolved on the day by Adrian just talking to us in an acceptable manner instead he really caused an atmosphere."

The Marquis Of Granby

The Marquis Of Granby

United Kingdom, HU13 0AD, East Riding of Yorkshire

Pub • Steak • British • Breakfast


"We went in last saturday for a meal and a couple of pints, it 's quite a regular thing. It was quite busy and we were lucky to get a table after waiting about 5 minutes. My partner went to order and was gone some time , 20 minutes or thereabouts. I figured she must be chatting to one of the staff as we always have a good laugh with them. Then my partner came to me slightly distressed , she was having trouble getting served even after 20 minutes stood at the bar. She was stood at the corner and the bar staff were seemingly only serving those at the front of the bar, even though my partner had been stood waiting to be served some 15 minutes before a lot of them. She shouted out to the barstaff ' are you serving '? The responded with 'you don 't get served any quicker by shouting ' and repeated this mantra style , trying to wind my partner up, which they did and regretably my partner told one of them to where to go. She realised this was wrong but she is registered disabled and in constant pain and can 't stand for long periods. She didnt want any favours for being disabled, she is too proud to ask for them. All she wanted was to be served when it came to her turn, which was clearly not happening. When I confronted the barman he said 'we don 't really serve here ' I said 'I know, I can see ' He then produced a ' Glass collection only ' placard, 20+ minutes too late. he said it was a non serving area even though there was a visa card machine there on the bar and we 've always been served there before without any problem . On our way out I just happened to look behind me to see 'Sydney ' a female member of the barstaff give the finger and saw her mouth ' off ' Now does anybody think a person like that should be working in the leisure industry ? All 3 of the barstaff were incompetent in my eyes and need a talking to or re-training. We went for a pleasurable night out, not aggro, we 're in our 60 's not yobs. We spent about £20, not a lot I know, we would have stayed longer and spent double that, still not a lot but every little counts. And as for bringing my grandkids here for a treat total spend £40+ I don 't think that 'll happen again. I see the pub wants to increase it 's taking by £2000 every week . . It ain 't gunna happen with abusive barstaff that you had on that night. Thank you. Brian. Ps I emailed and texted the manager to see if we could solve this issue amicably. NO REPLY which says a lot. Pps I hear Darleys do good meals."