Scotch Egg
The Anthologist

The Anthologist

➤ 58 Gresham Street London, EC2V 7BB, United Kingdom

Beer • Steak • British • Burgers


"I have often visited Anthologist with clients and team events (Christmas parties_ and always enjoyed your service and bar facilities. However, I would like to address what I believe to be a one-off event from last night, and I am sure it won’t happen again as I think you have higher standards than this. After spending hours last night as a customer until close, we wanted to use the toilet facilities as one of your last customers. You (the supervisor) informed us it was closed. As a customer, I asked why when we were still around. You said it takes a while to do and wanted a head start. During this conversation, your staff member shouted, “What’s wrong with you guys? Are you crazy? Just leave!” Something along these lines. Apologies if it doesn’t match word to word. As someone who has not only been a customer with you for years, brought clients to your venue, had Christmas parties with you, worked in Retail customer service, and, most importantly, brought business all night by spending with my friends in your bar, this is unacceptable customer service. I am sure that specific individual may have had a bay day, a difficult customer, or something else that triggered this. I understand this happens. I speak from experience. However, there is a way to communicate and handle things despite not being in the best state of mind. This behaviour does not reflect the team because you have fantastic staff members. Please provide feedback to your colleague and provide coaching on customer service. I’m sure you will not let this happen again as I believe such is your standard."

The George

The George

➤ 40 Liverpool Street London, EC2M 7QN, United Kingdom

Pubs • Beer • Drinks • Casual


"Booked a three course meal via wowcher , were seated in an extension of the pub with interiors which didn’t really match up with the rest of the hotel. Ordered a burger for kids which was not a part of the set meal which came in approx 20 mins which was a good thing . The burger was probably good they ate it all. We receive the salad as starters fairly quick , supposed to be grill mixed veg starters , poor wife only had leaves no trace of any grilled veg don’t think I specified she had any allergy to grilled veg , I Had the grilled veg plus the leaves So was ok. The main course came exactly in 1 hour and 15 mins from time of ordering . Wife said her chicken was ok my pork belly was extremely dry luckily had a whole bottle of Prosecco as part of the meal which made It much easier . Absolutely no flavour or taste usually I really enjoy anything when I am starving , but not this time. Didn’t really think was worth waiting for the third course, lemon sorbet which was part of the set meals for another hour in a dining spot with poor ambience . So left without the third course, the waiter was kind enough to not charge for the burger and the sparkling water which was an extra you go to restaurants for experience the deal itself was cheap but definitely the worst meal I have ever had in my whole life in a restaurant . Didn’t really expect this from Hyatt, they could rather charge a bit more and keep up the minimum expectation . There were only two waiters managing whole of the pub, both were extremely polite ."

28-50 Marylebone

28-50 Marylebone

➤ 15-17 Marylebone Lane London, W1U 2NE, United Kingdom

Soup • Steak • Seafood • European


"We had high expectations for 28-50, and chose it for our one night in London. Sadly, it disappointed in every way. Although they had 30 by-the-glass options from many different regions, the majority of the offerings were a sad representation of mass-produced product. The service, though, is what really destroyed our experience. I try out wine bars in every city I visit as I’ve been in the wine business for 20 years, and put on dozens of tastings a year. This place was the bottom of the, err … barrel. The evening started fine enough with a decent cheese platter and passable. Chablis. But the strong start went rapidly downhill from there. One member of our party ordered a red, a simple Bordeaux, which was served lukewarm. It is unforgivable for a wine bar to not keep their wines at the proper temperature! But the biggest faux-pas came when the second glass I ordered, the Tuscan blend, showed up with a very low pour. It was certainly less than 2.5 ounces. I asked the server if they thought I had asked for the 75ml taster size, and instead of replying, they sent over the sommelier, Simone. He looked at the crappy pour in my glass, and said “let me check for you”. We just assumed he would return with the bottle and top it off correctly, but instead he went back to the bar and played around for several minutes with the glasses and pourers. He returned and proclaimed, “that was my mistake, I gave your companions too much wine in their glass”. (Believe me, NONE of the pours were generous). The four of us (three who are also in the hospitality business) were entirely dumbfounded that he would think this was the correct way to deal with things. From that point on everything went downhill. The food was borderline inedible. Seared tuna was just a mushy piece, with no sear. The tomato salad was made with low-quality tasteless produce. The steak was equally low-quality and incorrectly cooked. We left so much food on our plates, but the undertrained servers just swept them away, never asking if there was a issue. So this is the place to go to if you want bad food and boring offerings of wine priced 4 times what it would cost retail, some served at the wrong temperature, and get ripped off by underpours. Most of the wines on the list are $20 bottles sold in the supermarket. For example, La Crema (by Kendal Jackson) for Pinot Noir, or Lucas for Bordeaux. Other anemic offerings (although served at the correct temperature) were the bland Nebbiolo and Super Tuscan. Their highest priced, top-shelf wine at 28 a glass, is a ultra-modern Bordeaux by Kendall Jackson, Lassègue which tastes more like a cheap Napa Red. Those of us in the wine industry consider that wine a joke. As is 25-80."