"I received an email saying trip advisor thought I was referring to the wrong business. I am referring to the restaurant Olio in the hotel, Homewood, Freshford, Bath. I admit at first I said the advertising suggests a contemporary and enjoyable restaurant in a relaxing...environment but after reading the website, relaxing is mentioned at breakfast times only. But, having previously had a number of enjoyable lunches here before, decided to book an evening meal and asked our friends to join. The dome we had, which are currently a feature of their terrace was lovely, as was the salad, that’s about it. Poor service and a culture that allows people to shout, sing and yell all evening, knowing it’s impacting everyone around them, is not a place for me. Being greeted at reception and told to sit in the bar, to waiting minutes for a drink, a further minute delay to the table. To effectively a “heat up” of meat on the BBQ, and one person serving those in terrace, led to a disappointing experience all round. When I asked if the behaviour of the group is accepted as the norm, I was told the group visit weekly and became clear the restaurant feels they have to accommodate such poor behaviour. It’s a shame, I had booked for friends to come back in a couple of weeks as well as further booking later in the autumn and have now be cancelled the bookings."
