"I am writing this review to express my profound disappointment with the dining experiences my party and I encountered at Third Avenue, both during a Sunday dinner and on Christmas Day. During our initial visit for Sunday dinner, we were met with a nearly empty restaurant, slow service, and subpar food quality. The steak was inedible, the sea bass didn't match the menu description, and the overall meal left much to be desired. However, the staff's courtesy and prompt resolution by refunding uneaten meals provided a glimmer of hope for our planned Christmas Day reservation. Regrettably, Christmas Day turned out to be an equal, if not greater, disaster. A dirty table covered in candle wax, prolonged waits, and understaffing painted a bleak picture. The main courses were disappointing, with missing items and discrepancies from the menu descriptions. Desserts were the final letdown, with incorrectly served items and a lack of attention from the staff. Our complaint, prompted by these issues, led to a back-and-forth of emails. While we appreciate the partial refund on the food bill and the service charge, the overall experience has left a lasting negative impression. The venue's charm is overshadowed by these recurring issues, indicating a need for improvement in chef selection, operational management, and menu accuracy. It is my sincere hope that you take this feedback seriously and implement changes to ensure a more enjoyable dining experience for future patrons"
