Selection Of Cakes
Manor Of Groves

Manor Of Groves

Manor Of Groves, CM21 0JU, East Hertfordshire, United Kingdom

Cafés • Mexican • European • Vegetarian


"We had the most wonderful experience at the Manor of Groves restaurant on Saturday evening. We were staying at the hotel and had booked dinner, bed and breakfast at a special offer rate. As such we were expecting decent but standard fare. The food was beautiful and well cooked but it was the service that really stood out and is quite unusual these days. From the moment we arrived for our reservation, we were treated like we were special and valued as customers, the staff couldn't have been more attentive. Unfortunately the steaks we ordered for main course which were chargrilled had that really strong chargrilled flavour which overpowered the flavour of the steak. We mentioned this and the young girl immediately asked if we'd like them replaced to which we said yes, that would be lovely. They were taken away and the restaurant manager came straight over to apologise that this had happened and she offered us a complimentary drink as it was going to take 10-15 minutes to cook it all from scratch. This they did by offering to pan fry the steaks instead. The steaks arrived with a couple of extra sides that we hadn't ordered and were cooked to perfection. I cannot compliment the staff enough, I wish I had got their names but they were all wonderful. At breakfast the next morning I heard other members of staff interacting with the guests in much the same way. Congratulations Manor of Groves, you obviously have an excellent way of picking your staff in general or your training is top notch. Keep it up. We'll be back. Thank you for a lovely weekend."