Scottish Steakhouse At Macdonald Inchyra

Polmont, FK2 0YB, Falkirk, United Kingdom

🛍 Steak, European, Steakhouse, Contemporary Cuisine

3.9 💬 172 Reviews
Scottish Steakhouse At Macdonald Inchyra

Phone: +33186995715

Address: Polmont, FK2 0YB, Falkirk, United Kingdom

City: Falkirk

Dishes: 35

Reviews: 172

"The restaurant was disappointing. We booked a package with prosecco included in the room, when the prosecco wasn’t added to the room we asked to have it brought to dinner which we were charged £44 for. The prosecco glass was dirty and we had to ask for a new one. There was little vegetarian options that didn’t taste good and the pavlova mergiunes were the type you could buy from asda for £1 but were extremely overpriced? For every course we had to ask for cultlery and a pint coat £6.75! Not an overall great experience, wouldn’t recommend. The staff were all nice and accommodating once we raised our issues but the food, atmosphere and cost are not worth the hassle."

User User

we really enjoyed our evening, great eating, atmosphere and service, many thanks, especially the burger and the sticky toffee pudding.

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Reviews

User
User

beautiful restaurant with a good selection of food. we had the squid and three cooked chips. our desserts, a chocolate fond and tart tatin were amazing. the personal was attentive and the entire atmosphere was very relaxing.


User
User

the food was nice, but had set himself 15 minutes before us, and other people came in and took the waitress table before she finally came to us. we have expressed our disappointment and she has apologised, and the rest of the time was added


User
User

the staff was young and pleasant, but we had to ask twice for water and wine we had ordered. hand cut chips with the steaks were definitiw not hand cut, frozen and a bit soggy. overall, a good eating did not seem to be a good value for money.


User
User

attentive, friendly staff, delicious food and wonderful music. the pfeifer greets the guests at the door was a nice note as the more magic went about the tables. only a perfect silvery night. extra points at courtney for their excellent service!


User
User

Attentive, friendly staff, delicious food, and wonderful music. The piper greeting guests at the door was a lovely touch, as was the magician going round the tables. Just a perfect New Year's Eve night out. Extra points to Courtney for her excellent service!


User
User

the food quality and the price were fantastic, but the service was slow, irresponsible, disjointed and overall rather disappointing. I have worked in the hospitality for years, so I say this only in the hope that training can be given to reflect the service the environment.


User
User

The food was lovely the staff were nice. Drinks took too long to come I’m not sure the tables at the bar are romantic enough for couples . I’d have preferred to be further away from the bar with a wedding party traipsing through right by our table and a few spills and breakages right next to our table was a bit off putting


User
User

We were really disappointed with our dinner tonight. The menu was was very limited with only one steak choice available. The steak itself was quite tough with fat running through it. We are regulars at the steak club as we live nearby. Tonight was the worst meal we have had there, it’s unfortunate we were looking forward to getting back to the steak club but hugely disappointed


User
User

The restaurant was disappointing. We booked a package with prosecco included in the room, when the prosecco wasn’t added to the room we asked to have it brought to dinner which we were charged £44 for. The prosecco glass was dirty and we had to ask for a new one. There was little vegetarian options that didn’t taste good and the pavlova mergiunes were the type you could buy from asda for £1 but were extremely overpriced? For every course we had to ask for cultlery and a pint coat £6.75! Not an overall great experience, wouldn’t recommend. The staff were all nice and accommodating once we raised our issues but the food, atmosphere and cost are not worth the hassle.

Categories

  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • European
  • Steakhouse Enjoy prime cuts of tender, juicy steaks cooked to perfection, served with classic sides. Indulge in rich flavors and savory seasonings that make each bite an unforgettable experience. Perfect for steak lovers.
  • Contemporary Cuisine Experience a modern twist on traditional flavors with our Contemporary Cuisine. Artfully crafted dishes merge innovation with culinary heritage, offering a delightful fusion that's both familiar and exciting.

Amenities

  • Wifi
  • Visa Card
  • Cocktails
  • Mastercard

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"