Simply Chicken
Havana's Burgers Shakes

Havana's Burgers Shakes

365 High Street, GL50 3HT, Cheltenham, United Kingdom

Kebab • Sushi • Mexican • European


"Ordered through Deliveroo at 6:20, estimated arrival was 7. Got to 7:15 so I phoned in and a woman told me it was on the way, while on the phone the delivery status changed to being delivered (obviously changed it whilst I was in the phone). I live 10 minutes away, got to 7:15 and still no food so rang back and the same woman said it’s 5 minutes away and promised that I would get a refund if it wasn’t, saying that it was because of traffic (new years day literally no traffic at all). I waited 10 and phoned back she said 2 minutes, at this point I’m annoyed and said she’s obviously lying and my son goes to bed soon so if it’s not on the way just tell me as I need to sort him something. She said it’s literally 2 minutes. I don’t believe her so I cook him something, gets to 8:15 and I phone to ask for a refund, a man answers and tells me the delivery driver had broke down, I said fair enough but I’ve been phoning you for an hour, it’s apparently been on the way for an hour so I think your lying either about my food being on the way at any point, or about how long you’ve known about the driver being broken down to try and keep my money. He says he’ll issue a refund, I thought that would be that but 2 hours later I check my Deliveroo account and see that no refund has been issued. I contact Deliveroo who sort it for me but also tell me that none of their drivers had broken down that evening. I made a complaint but doubt anything will happen. I’ve no idea why my food wasn’t delivered but being lied too for over an hour while I could’ve just ordered something else really peed me off."

Harvester Compasses

Harvester Compasses

125 Abbs Cross Lane, RM12 4XS, Hornchurch, United Kingdom

Pizza • Kebab • Cafés • Seafood


"After a bit of trouble, when one of the wheels on the wheelchair broke, a kind man named John came to our aid. He was a true hero and I am incredibly grateful to him for helping us get D back home safely. While at home, D mentioned that he wanted to go out for fish and chips. He suggested Harvester, recalling that he used to visit there every Wednesday. Although he couldn’t quite remember the name, he did remember the location. I was perfectly fine with going to Harvester, so I called Star Cabs, which I had found while on my way to Hornchurch. I had suggested taking a cab days in advance. The cab drivers were courteous and helpful, and upon our arrival at Harvester, we were warmly greeted and seated by the lovely Sean. Since I couldn’t get in touch with Star Cabs for our return trip, Sean kindly offered to call them for us. Now, as for the Harvester itself – what a wonderful and clean establishment! The service was outstanding and the food was delicious. D shared with the cab driver that he used to come here every Wednesday after his wife passed away, reminiscing about how the waitresses all knew him, but he assumed they wouldn’t be around anymore. How wrong he was! Karen, an absolutely lovely lady who was helpful, accommodating, and very professional, approached us and said, “You used to come here every Wednesday, and just last week we were talking about you, although I couldn’t remember your name.” She was genuinely thrilled to see D and gave him a hug, which really made his day. Our meals were fantastic; we ordered from the main menu. D had the gammon steak with chips and all the trimmings, which he thoroughly enjoyed. I had the spare ribs, and they were simply amazing – I even needed a doggy bag for leftovers! Kudos to the entire team, both front and back of house – thank you for a wonderful experience. We will definitely be back! I’ll try to return before Christmas, though living in Surrey means it's quite a trek."