"Went for my son's birthday, pre booked as always and as requested on the booking said it was for his birthday. Turned up, no one about, just 1 customer visible, after a few minutes someone appears, didn't take my name and said sit in a booth if you like! Not shown to table, spoken to about the menu, nothing! Had to gesture someone over to enable a order to be placed, 3 guys just standing by the bar chatting! A guy in tracksuit bottoms who didn't have a clue took the food drinks order, asked for coleslaw but was told they didn't have any when the menus are reprinted it will be removed, also asked for draft coke but was told only little bottles available, yet a bit later I see them making a cocktail using a 1.5ltr bottle. Both our 8oz fillets arrived, both ordered medium rare, 1 was the other was at best medium. I'm not too fussy but expected it to be on point. Both very tasty. Plates cleared, and then just sat, I had to ask for the desert menu, asked if they had just ice cream, the chap in the track suit was unsure so just walked away and asked the 2 by the bar, some looking about it was then decided that they didn't have any. Asked for the bill was told to pay by the bar! At one point the background music stopped for a while, I had to ask for it to be turned back on, they did but started playing foreign music! In the Shisha bar a smell of weed came out at one point! Not impressed, nor the chief whom came out to the bar and stood with a cigarette in his mouth! (Unlite) I've been going here for years and the old Woking restaurant, last year for my son's birthday they put a candle in his desert and sang him happy birthday, he has been on at me for months to go again this year. I can only presume this restaurant is under new ownership, if so they have loads to learn or there business won't last. Disappointed is an understatement! Rather spend my money in Miller Carter chain that's saying something!"
