"I am deeply disappointed with my recent experience at this restaurant. We ordered only vegan side dishes, specifically fries and vegan nuggets, yet the service was a complete disaster. An item that looked like nuggets was placed on our table and then taken away a total of five times, being placed on different tables around the room before being returned to us. The waiter then said, “sorry we weren’t sure whose food this was but it’s actually yours.” My whole family began eating, only for the waiter to come back three minutes later and tell us we had been given the wrong food. When we asked what nuggets we had eaten, he said it was ham. As Muslims, we don’t eat pork, so we were horrified by this response. We specifically ordered vegan side dishes for a reason. How could they mess that up so badly? Why did we eat here? Because we’re not from Manchester and we specifically went to a nice space to watch football. The waiter took the dish away, leaving us disgusted that we had just eaten pork for the first time. My mother, who wears a hijab, was with us, so it was particularly ignorant of the waiters to mistakenly give us pork. None of them took it seriously or even apologized for the mistake. Instead, when one waiter took the dish away, another one BROUGHT IT BACK and told us we could have the whole thing for free since we already ate it. I told him, “we literally just told the other waiter we don’t eat pork,” to which he responded, “oh okay!” with a smile and walked away. What a nightmare! It was incredibly frustrating to watch them mistakenly put those nuggets on five different tables before assuring us it was ours, only to then tell us they had made a mistake again after we had eaten it. Don’t they have a system to track which food belongs to which table? I also saw these waiters make multiple other mistakes, placing different food on different tables and having people call them back to say they didn’t order it. The waiters are both male with long blonde hair. How is this allowed? If someone had an allergy and mistakenly ate something they didn’t order, this restaurant could be sued. Someone who is vegan/vegetarian could also have been frustrated by this? But obviously, our case was not taken seriously because it wasn’t an allergy. This experience was unacceptable and I am still recovering from it."
