"We made a reservation through Groupon for Sunday lunch for four at this hotel, even though we are local residents and had never been there before. The hotel has a 4-star rating, so we thought it would be a good opportunity to try something new. However, we were disappointed with our experience. The dining room did not meet our expectations - the tables did not have tablecloths as shown in the website photos, and some had linen napkins while others had cheap paper napkins. Despite booking in advance and mentioning it was my daughter's 12th birthday, no table had been prepared for us. The menu was just an A4 paper, which is not what we would expect from a 4-star establishment. There was no drinks menu available, so we had to make do with what was offered. The food was mediocre at best - my husband's beer was described as stale, my pate was served with poor quality bread and not enough onion jam, and the prawn cocktail was average. The roast dinners were also disappointing, with poorly cooked potatoes and frozen vegetables. Dessert options were limited, and the lemon tart we chose was unremarkable. The lack of tea or coffee offered was also disappointing. Overall, the service and quality of the food need improvement before we would consider returning. It is a shame to leave such a negative review, but the owners should take note and make necessary changes to attract more customers. Additionally, having a consistent standard across all tables, providing better quality ingredients, and improving service would eliminate the need to rely on Groupon for business. The potential is there for this hotel to be a great dining destination, but changes need to be made."
