Vanilla Panna Cotta
Checkmate

Checkmate

117 - 129 Cromwell Road London, SW7 4DS, SW7 4DT‎, United Kingdom

Thai • Bars • Beer • Wine


"I had booked a table for 3 people for 9pm. In a footnote I did inform the Resturant that we could be delayed due to the face we were attending the Service of remembrance at the RAH. We were running late by 40 minutes, but as the booking site claimed you could make a reservation up until 23.30hrs we thought we would be okay. Sadly note We arrived to be greeted by a very abrupt waitress saying that we were late, and claimed to have tried to call us twice on my mobile number.A lie as there was no record of any phonically to my number. We were told that the kitchen closes at 22.00hrs. Pointing out it was 21.45 we still had time. She would check with the chef! As she did so a table of 10 people arrived, who were all residents of the hotel that the restaurant is connected to and had also just arrived back from the RAH. With reluctance and poor attitude we were informed the chef would take our order if we were quick. We placed our two course order thinking we could now enjoy our meal. Our starter arrived and before we had finished our main order was placed on the table. I informed the waitress that as she could see we hadn 't finished so could she please remove the main course back to the kitchen. Sorry No the kitchen is closed, but the table of 10 were still sat down waiting to receive their meal! So how could the kitchen be closed? We were made to feel a total inconvenience. I checked with the website which stated that at any day I could make a booking up to 23.30hrs. Enough was enough. I went to the manager at the hotel reception. Although very sorry there was nothing she could actually do. Pointing out that the Resturant closes at 22.00hrs. I showed her the booking site ! to prove she was wrong. I asked for the bill as I had had enough of the appalling service. When I was presented with the bill they were trying to charge my 9% service charge!!!!!!!!!!! I returned the bill to the waitress asking if she was kidding as her service was appalling. I explained I wanted the bill corrected without the service charge by this time she had the look as though she was chewing a mouthful of lemons. I eat regularly in the city but have never ever received such poor service. The only reason I chose this restaurant was because it was close to the RAH and close to the hotel my friends were staying at. I would like to point out the food was acceptable. The other table of 10 were served their meal at 22.15hrs !"

Lace Market Hotel - Merchants Restaurant

Lace Market Hotel - Merchants Restaurant

29-31 High Pavement The Lace Market Nottingham, Nottinghamshire NG1 1HE, NCC Open D, United Kingdom

Pubs • French • British • Gastronomy


"Stunning Hotel in the absolute best location in Nottingham City Centre George Reception at Lace Market Hotel Nottingham is the main reason for my 2 day stay this past weekend being a super positive experience for me as a hotel guest. Cons: The room, my room was exceptionally warm/stuffy. I am severely disabled (STBI) so I become very easily overheated anyway so when Room 36 was like Sauna Mojave Desert had a baby, I suffered. George brought to my room a bucket of ice which was incredibly thoughtful and even fixed my early 80 's air conditioner unit which cooled the room down to around room temperature in the end. Stairs only around the hotel and like everywhere you go so leaves any Guest feeling Olympics-ready just getting to their room. No door in the hotel has any way of opening them 'cleanly/hygienically aware/germless ' with each handle needing to be pulled more forcibly before the door becomes ajar. A disabled button to press to automatically open the heavy doors would be miles better than what Lace Market Hotel Nottingham currently offers. TV is lower quality picture and sound. Programmes are very few and not becoming of a 4 star hotel. The bathroom suite is lovely, but I felt like I needed an Engineering Degree to figure out the Taps. x3 of them with absolutely no clear instructions labelled on any. So you cannot run a bath without the shower head also dripping. Summary: Lace Market Hotel Nottingham is a 3 star hotel in a fantastic location in Nottingham. I paid £207 for two-nights which comparatively to other hotels throughout the world I have guested in, was notably more expensive. I was safe, felt safe and it was clean in the hotel and my room. George at Front Desk was the highlight for me."