Phone: +4969252439
Address: Baseler Platz 7, 60329, Frankfurt am Main, Germany
City: Frankfurt am Main
Dishes: 12
Reviews: 4709
"I’ve seen some bad customer service in my time but not to the point where we’ve walked out at the point of ordering. The grumpy man who I can only guess was the owner is a real-life Basil Fawlty. We were greeted with a grunt...and told to sit in the corner. While waiting to order, a group of five were ordered to sit on the same big table as us as he told them he was too busy to clean the table they wanted although the restaurant was not full. Then came the final straw which was so ridiculous it is laughable. We ordered our food and asked for two small lagers (as we’d already had a drink in our hotel bar) and he told us we could only have large. When I asked why, he said it was because he’d have to go back and forth when we wanted another and he was too busy. I asked him if he was being serious, he said yes and we could go elsewhere. We explained that we didn’t want more than one drink and just wanted a small one each I’m with our meal and he begrudgingly backed down by which point I was so shocked by his behaviour that I told him he was a disgrace and walked out. Unsurprisingly he didn’t seem bothered."
All prices are estimates.