Phone: +492118342620
Address: Immermannstraße 41, 40210 Düsseldorf, Germany, Nordrhein-Westfalen
City: Nordrhein-Westfalen
Dishes: 23
Reviews: 1311
Website: https://www.claytonhotelduesseldorf.com/en/restaurants-bars/teppanyaki-restaurant/
"I visited Benkay many times during the past years when ever l visit Düsseldorf and always sat at teppanyaki table. Last visit was on thursday september We entered the place around o clock . out of teppanyaki table was...full and only one cook was serving for all those tables. Besides cooking he was picking up everything he needed from kitchen himself !!! We almost sat one hour with the hope of another cook or at least some help to one and only chef would arrive . we asked to one of the waiters if we would be served in the next one hour....as it was pm and the place close at after checking with the kitchen he said that he would not quarantee to serve us within the next one hour !!! This meant they do not guarantee to serve us food that night at all !!! we asked him if they would not serve why did they took our reservation ? we reserved table around oclock when we arrive the hotel) how it was possible only one cook for teppanyaki table .!!! why not standing waiters at least did not help the cook bringing him his needs from kitchen . Because while running in and out he was not in full control of the cooking , naturally cooking quality was not good at all..... He was not happy with the situation and sadly said that it was new management at the hotel and it was their decision . as Benkay was part of Hotel Nikko this was the case. It was obvious that the stuff were not happy at all but nothing they could do about it . Feeling deceived , we left the place and went to the reception to claim about ruining our night at the first day of our vacation. They were upset too and the answer was the same ... NEW MANAGEMENT AT THE HOTEL !!!! l would like to take this opportunity to congradulate the new management of the Hotel Nikko for the new system .... definitely they will MANAGE to have less guests too......... "
All prices are estimates.
North Rhine-Westphalia is known for its industrial heritage and vibrant cities like Cologne and Düsseldorf, with typical foods including hearty dishes like Sauerbraten and the beer Kölsch.