Phone: +441179732641
Address: 7 Waterloo Street, Bristol, City Of, United Kingdom, BS8 4BT, Bristol, City of
City: Bristol, City of
Dishes: 11
Reviews: 2772
Website: https://brunelrajbristol.co.uk/pEt3
"We are not usually the negative review writing type, but having visited the Brunel Raj tonight, I felt strongly that this was one time that I would. Myself, my partner and a couple of our friends, visited this restaurant at 6.30pm tonight. My partner is visually impaired and as such, has an impeccably behaved, assistance guide dog. As we came through the door, one of the staff asked that the dog be kept outside? Even though the dog was wearing the high visibility guide dog harness, I politely informed the staff member that it was an assistance dog, and that it should therefore be accepted onto the premises. The staff member, who claimed to be the manager, then said that he knew guide dogs were permitted into restaurants but as his restaurant was small and busy, he would be refusing us entry, even though we had booked. As we have experienced this situation on a number of occasions previously, we are quite used to restaurant owners being unsure of the Equality Act in the UK. But this situation was different. We have not previously been met with such a lack of common decency, rudeness, or any compassion for the feelings of the person using the assistance dog. The complete absence of any respect or understanding from all of the 4 staff present and during this situation, has now led me to write this review and to follow this up further via other channels, in order to prevent others from experiencing this again in the future. Oh.. And by the way, the restaurant was virtually empty."
All prices are estimates.