Phone: +441642551550
Address: 1 Norton High Street, Stockton-on-Tees, United Kingdom
City: Stockton-on-Tees
Dishes: 4
Reviews: 1200
Website: http://www.canteenandcocktails.com/
"This was me and my husbands favourite sunday lunch spot and our favourite cocktails as well. However ever since there’s been changes in management it’s totally changed. Went for some celebratory drinks and stood there at the bar that long unacknowledged (there was only 1 other table in, and there were multiple staff members stood at the bar just talking and ignoring me) that I had literally turned round and had mouthed “should we just go? to my husband, but finally at that point I was then acknowledged. I don’t care at all if someone is busy that’s totally fine (which they weren’t anyway), but at least say be there in a minute or something to me. Menus were sticky. The menus have changed and seem more aimed at like teenagers or something now like student crowd. The pages for the gins had been removed (so I didn’t know what was on offer when I wanted a gin) and replaced with pages and pages of different flavoured shots?? We ordered our favourite cocktail we always have and it was totally unmixed just tasted like soda water so we just finished the 1 drink each we had ordered and left. We then went for sunday lunch as we often do here, we were hoping what had happened last time we were in was just a one off. Cocktail was badly made again. A couple that came in after us actually got their food brought to their table before anyone had actually taken our food order no joke. Staff the same just unprofessional, clearly unbothered. Food was served differently and cooked differently but the menu didn’t state this in any way. So we knew what we were expecting as we go most weeks but what came was totally changed. Veg not as good, mash not as good, gravy not as good, the chicken was just a chicken breast on my plate. Other veg that hard it was not edible so we left it and were not asked why. Staff were too busy to grab as they were loudly talking about how under staffed they were (there were 4 other customers in besides us). A customer asked if he could use the wifi and the girl shouted over “no cos it’s ****”. As we were getting our coats on (leaving just 2 people in as the other 2 had just left as well) a couple walked in and asked for a table for 2 and the staff said “well it depends how fast you can eat because we’re really short staffed”. You don’t pay those kinds of prices to get rubbish attitude rubbish cocktails and a rubbish dinner"
All prices are estimates.