Phone: (+44)2078587250,(+44)2078587738,(+44)2078587185
Address: United Kingdom, SW1X 9PU, Kensington and Chelsea
City: Kensington and Chelsea
Menu Dishes: 11
Reviews: 1214
Website: http://www.jumeirah.com/en/dine/london/carlton-chinoiserie
"After seeing many photos of the viral hot chocolate at this restaurant, we decided to book a table to end our day in the city. Unfortunately, upon arrival, we were completely ignored by the two men at the front desk who were speaking to each other in another language and did not acknowledge us. After waiting for them to finish, one of them finally greeted us but then abruptly asked if we were willing to pay a minimum of £50 each, which was not mentioned on their website or in any of our booking confirmations. Unable to prove this, we left as we were not prepared to pay such a high price for a hot chocolate. We were disappointed by the poor treatment and lack of communication. As someone who has frequented Jumeirah hotels in the UAE, this experience was the worst in terms of service. The minimum spend policy was not transparent, and we were left feeling misled. It is important for customers to be informed of additional charges before making reservations."
All prices are estimates on menu.