Phone: (+44)1248681212
Address: 10 Station Road, LL33 0AL, Conwy, United Kingdom
City: Conwy
Menu Dishes: 12
Reviews: 703
Website: http://www.cinnamonbalti.co.uk
"I'm a long term customer and did not want to write this review as the food is tasty with good portion sizes. The problem? Everything is good/as expected when ordering, however it all falls apart when you go to collect. Having ordered over the phone your told a rough time to collect 20 mins, 30mins, 45 mins etc, this is fine, then you go to collect at the appropriate time and find yourself waiting, sometimes for a very, very long time. This has increasingly got worse over the months. It used to be 10 15 mins on occasion, now its every time, with my average wait around 45 mins after the time I'm told it would be ready. This waiting issue now happens every time. While in there, I've heard multiple customers on multiple occasions complain that they've been waiting over two hours past their collection time and personally witnessed a number of customers demand their money back due to waiting so long. The frustrating part is this is so easy to avoid. Instead of telling people their food will be ready in 20 mins and lying to them, tell them it will be 45 mins or an hour. I wont be returning unfortunately."
All prices are estimates on menu.