Cinnamon Indian Balti Tandoori Takeaway

10 Station Road, LL33 0AL, Conwy, United Kingdom

🛍 Meat, Indian, Cheese, Chicken

4.2 💬 703 Reviews

Phone: (+44)1248681212

Address: 10 Station Road, LL33 0AL, Conwy, United Kingdom

City: Conwy

Menu Dishes: 12

Reviews: 703

Website: http://www.cinnamonbalti.co.uk

"I'm a long term customer and did not want to write this review as the food is tasty with good portion sizes. The problem? Everything is good/as expected when ordering, however it all falls apart when you go to collect. Having ordered over the phone your told a rough time to collect 20 mins, 30mins, 45 mins etc, this is fine, then you go to collect at the appropriate time and find yourself waiting, sometimes for a very, very long time. This has increasingly got worse over the months. It used to be 10 15 mins on occasion, now its every time, with my average wait around 45 mins after the time I'm told it would be ready. This waiting issue now happens every time. While in there, I've heard multiple customers on multiple occasions complain that they've been waiting over two hours past their collection time and personally witnessed a number of customers demand their money back due to waiting so long. The frustrating part is this is so easy to avoid. Instead of telling people their food will be ready in 20 mins and lying to them, tell them it will be 45 mins or an hour. I wont be returning unfortunately."

Full menu - 12 options

All prices are estimates on menu.

Indian

Fried Rice

Indian Main Dishes

Vegetarian Dishes

Rice Dishes

636annetter 636annetter

Made quite a large order for our family via Just Eat, excellent meal and brilliant portions! We all enjoyed our food.

Address

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Reviews

Q1234PJharryf
Q1234PJharryf

Forgot items in the order and refused to issue refund. No apology for their mistake and made us come pick up the food.


Dave
Dave

Staying at the local camp site, we had a takeaway from here one night and my wife said it was the best vegetable Biryani she has ever had, my dopiaza was good too.


Passport04044643808
Passport04044643808

Probably one of the best Indian takeaways we've ever had! Generous portions nice and hot on delivery. Took a little longer than advised but was certainly worth the wait! Well done Cinnamon Balti View menu


MikeB360
MikeB360

We had the set meal 1. The main dishes were very greasy and had a funny taste. We are curry lovers from Manchester but would not recommend this takeaway as it stands. Felt like cleaning should be made a priority. Staff working on the front then going back to the kitchen to prep. Only one chef wearing a white uniform whilst others wearing own clothes. Also a mother with a new born baby standing in the kitchen...


Laura
Laura

I think the negative reviews must've caught these guys on bad days. One of the best meals we've had in a while, mixed starter, biryani, sagwala, Bombay aloo and naan, all really tasty and huge portions, easily enough for 4 meals!! Biryani was slightly hotter than we're used to but not so spicy that it's unpleasant (all chefs have their own recipe! . Lamb in the mixed starter was a little chewy but awesome flavour. Sagwala was lovely and the naan was a nice mix between crispy and soft, if we're in the area again, will 100% go again.


tracey131
tracey131

We ordered takeout from a local restaurant and unfortunately, we would not recommend it at all. We ordered Garlic Mushrooms, Donner Lamb Kebab, chips, and 2 cokes. When we arrived to collect our food at the specified time, we were ignored for 10 minutes while the chef walked around the kitchen with a child. The food was terrible – the mushrooms did not taste like mushrooms and were greasy, and the kebab was a burnt naan bread filled with dry donner meat and smelly chunks of white meat. We ended up not eating anything as the food was inedible. We wasted £15 on a meal that was beyond terrible. The restaurant was dirty and should be shut down. View menu


MetTurtle818
MetTurtle818

We visited this restaurant for takeout while we were staying in the area with family. We ordered for 6 people and our food took 45 minutes to be ready, which was acceptable. The service at the front desk was good. The food was decent, probably a 3.5 out of 5 for those who are familiar with Indian cuisine. However, I would rate our entire meal as a 2 out of 5. The food was incredibly spicy. I can handle spicy food, but my madras curry was at least as hot as a naga curry. The Garlic Chili Chicken was so spicy that it was almost inedible, and my wife's Balti was as hot as a madras curry. Overall, our experience was not great and everyone at the table did not enjoy the meal.


Loren
Loren

We have been loyal customers for some years now, but after our experience last night, we will not be returning. We placed our order at 7:40 and were told it would take 50 minutes. However, our food did not arrive until 9:30, and when it did, it was completely wrong. The butter chicken had no chicken, the plain rice was actually pilau rice, and the saag paneer was replaced with samosas, even though we are celiac and cannot have gluten. When I called to try and resolve the issues, the person on the phone did not speak English and could not understand me. I asked for a full refund and offered to return the food, but had to wait another 50 minutes for the money to be dropped off. The delivery dr...


B4Explore
B4Explore

I'm a long term customer and did not want to write this review as the food is tasty with good portion sizes. The problem? Everything is good/as expected when ordering, however it all falls apart when you go to collect. Having ordered over the phone your told a rough time to collect 20 mins, 30mins, 45 mins etc, this is fine, then you go to collect at the appropriate time and find yourself waiting, sometimes for a very, very long time. This has increasingly got worse over the months. It used to be 10 15 mins on occasion, now its every time, with my average wait around 45 mins after the time I'm told it would be ready. This waiting issue now happens every time. While in there, I've heard multi... View menu

Categories

  • Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience.
  • Indian Savor the rich flavors and aromatic spices of India with our authentic Indian cuisine. From savory curries to freshly baked naan, experience a diverse array of dishes that capture the essence of traditional Indian cooking. View menu
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate.

Amenities

  • Takeout
  • Delivery
  • menu
  • Television
  • menu
  • Late Night

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"