Phone: +447545911615
Address: Dog House Bedford Road, United Kingdom, MK44 3TL
City: Bedford
Dishes: 8
Reviews: 793
Website: http://www.doghousekitchen.co.uk/
"We had been really looking forward to experiencing this establishment, based upon the glowing reviews. Sadly, we were left disappointed and surprised with the service that we received.The setting was pleasant and overall, the food was presented very well albeit the quite minimal portion sizes. The starters and puddings were fine. However, my partner’s main course, a chicken dish, was undercooked and the meal was taken away promptly for recooking. It was returned to us with some extra vegetables but there was little improvement with the cooking of the meat, resulting in my partner having to abandon eating the chicken. We appreciate that mistakes can happen – but it’s how you deal with them that counts…we were surprised that the chef was sent to our table and disputed that the chicken had been undercooked, we were disappointed by this and also most unimpressed that we did not receive any apology, nor offer of a discount...we had even purchased three bottles of liquor as Christmas presents – not one of these was offered to us for as a good gesture either. We felt rather dismayed and annoyed upon leaving the restaurant considering all of this. We like the idea of 'pop up ' restaurants and are always looking for new and unique dining experiences and sincerely hope that Dog House Kitchen can improve upon their customer service skills in the future, should any matters be unsatisfactory."
All prices are estimates.