Harvester The Haver Arms

Harvester The Haver ArmsHaverhill Business Park, Phoenix Road, United Kingdom

🛍 British

💬 2 Reviews

Phone: +441440702208

Address: Harvester The Haver ArmsHaverhill Business Park, Phoenix Road, United Kingdom

City: Haverhill

Dishes: 35

Reviews: 2

Website: http://www.harvester.co.uk/restaurants/eastofengland/thehaverarmshaverhill

"My experience at the Harvester restaurant was incredibly embarrassing. Upon arrival, we were greeted by a foreign lady who informed us that the restaurant was closed because it had been sold the day before—on the very day I had made my reservation. Before arriving, I had called the Harvester office to inquire about why I couldn't reach them by phone. They explained that they were experiencing issues with their lines and assured me that my booking was successfully made through their online reservation system. After returning home, I contacted the complaints department at Harvester, and they promised to investigate the issue and get back to me. However, it seems they did not take it seriously. Overall, it was a frustrating experience."

Menu - 35 options

All prices are estimates.

OpenTable OpenTable

I had the most embarrassing experience during my visit to the Haverarms. Upon arrival, we were greeted by a foreign lady who informed us that the restaurant was closed due to its sale the day before, which happened to be the same day I booked the table. Prior to this, I had reached out to the Harvester head office to inquire why I couldn't get through to the Haverarms and was told they were experiencing issues with their phone lines. I eventually made my reservation online through your booking agency. Once I returned home, I contacted Harvester's complaints department, and they promised to look into the matter and get back to me. As I expected, they did not have the courtesy to follow up. Si...

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User

My experience at the Harvester restaurant was incredibly embarrassing. Upon arrival, we were greeted by a foreign lady who informed us that the restaurant was closed because it had been sold the day before—on the very day I had made my reservation. Before arriving, I had called the Harvester office to inquire about why I couldn't reach them by phone. They explained that they were experiencing issues with their lines and assured me that my booking was successfully made through their online reservation system. After returning home, I contacted the complaints department at Harvester, and they promised to investigate the issue and get back to me. However, it seems they did not take it seriously....

Categories

  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Amenities

  • Amex
  • Visa Card
  • Mastercard
  • Diners Club

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"Visited on a beautiful sunny Sunday for drinks. The pub is very quaint and food is good (from previous experience) but that is where the positivity ends. We were told on ordering our drinks at 3:35 that this was last orders and they closed at 4 despite all online literature saying 5pm. Not too much of an issue in insolation really these things happen. My husband returned to the bar for crisps to overhear the land lady complaining that she couldn 't get closed up to enjoy the sunshine as people kept coming to the bar. We all have a moan now and again about work but maybe this should be done in private rather than in front of the customers who are here to support your business? Then it went downhill. Whilst there I potentially lost an important item but didn 't realise until the next day. So on Tuesday when passing I popped in to see if it had been handed in as this was the last time I knew I had it. The pub looked open from the front all signs out and the beer garden door was unlocked. On opening it was dark inside so I just popped my head round the door and called out 'Hello '. After another 'hello ' the landlady stuck her head around a corner and my interaction went as follows: Me: Hi I 'm so sorry to interrupt but I was here Sund.... Her: We are closed (very abrupt and rude) Me: Oh I 'm sorry the door was unlocked can I just ask if.... Her: NO we are closed you have to leave. I am just a chef here I don 't know anything. Leave now. Me: Umm ok I just Her: GO AWAY Me: OK, do you have a number I can call about lost property, its just it is a very important key Her: Find it online now you need to leave. Get off the property!! Me: There is absolutely no need to be so rude, don 't worry I will take my business elsewhere I am still pretty shocked at being spoken too with such unprovoked rudeness. I did not just barge into the pub I popped my head round the door to ask a question. I apologized as I hadn 't quite realized they were closed as you can 't really see in through the door. Also to barefaced lie and tell me she was just a chef? Having been a few times I very well know she is the land lady. It 's ok if you can 't help me but just be polite or at the very least civil. Absolutely disgusted and certainly will not be back. So disappointing as the pub used to be so welcoming a few years ago, we used to go a lot. Local businesses need all the support they can get right now so why on earth would you treat people like this?"