Ivory Lounge - Menu

33-35 High Street, London SM1 1DJ, United Kingdom, Sutton

🛍 Pub, Cafés, Drinks, Seafood

3.8 💬 2581 Reviews
Ivory Lounge

Phone: +442086424930

Address: 33-35 High Street, London SM1 1DJ, United Kingdom, Sutton

City: Sutton

Dishes: 9

Reviews: 2581

Website: https://ivoryloungebar.co.uk

"This pub refuses service to disabled people. Staff are very rude and made my friend feel very unwelcome and embarrassed. Disgusting. Edited to answer reply Can you please explain the reason she was banned. My understanding is it was a confusion over booking a large table which was refused. Either way she was incredibly embarrassed by the way she was spoken to by the person at the door. Reading the reviews shows she is not the only one who has experienced this rudeness. So I am hardly misleading people. You did refuse to serve a disabled person. You were incredibly rude to her."

Menu - 9 options

All prices are estimates.

Kieran Kieran

Lisa was fantastic! Food was great and my son loved the nuggets! See you again soon

Address

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Reviews

L
L

Came for drinks, we weren’t disappointed. Really friendly and personable staff. Thanks again for the margaritas. enjoy y’all.


Kristopher
Kristopher

Food was delicious, had the Fish and Chips and Philly Steak Sandwich couldn’t fault it at all. The team were very welcoming and friendly also. Will definitely be returning.


joana
joana

I've watched a few Euros games here and everything was wonderful the atmosphere was amazing, drinks were served fast and the food was great! Definitely the place to go for sport.


Ryan
Ryan

Came in yesterday to watch the Liverpool game and got served by Lisa and barney. They were very helpful brought my drinks over so I don't miss a thing. Food was amazing really good for money. Will be coming back next time.


N
N

We had a really good experience here. The staff were friendly and helpful, it was meticulously clean and obviously well run, and the food was way above our expectations, we've had worse in restaurants. We'll be coming back for more!


Mark
Mark

Visited with family and overall we were all satisfied with our meals. The beef patties for the burger I had were a little dry and possibly too well done for my taste. Otherwise no complaints from me. Great staff who were friendly and helpful. Would certainly go back


Joshua
Joshua

Always a great atmosphere with a friendly team ! Stopped off for a celebratory meal and it did not disappoint, food was great. Ordered the Macho Nachos, Notorious P.I.G Burger and Steak Guinness Pie. Great place for a bit of grub or just for drinks, will be visiting again as always !


Karen
Karen

I have been to O'Neils on many occasions over the last few years and have always found the staff really friendly and welcoming. The food and drink is always good quality and the Guinness is particularly good. No matter how busy it is (especially during the Rugby) the service is always excellent and I would recommend visiting if you are in Sutton.


Boris
Boris

This pub refuses service to disabled people. Staff are very rude and made my friend feel very unwelcome and embarrassed. Disgusting. Edited to answer reply Can you please explain the reason she was banned. My understanding is it was a confusion over booking a large table which was refused. Either way she was incredibly embarrassed by the way she was spoken to by the person at the door. Reading the reviews shows she is not the only one who has experienced this rudeness. So I am hardly misleading people. You did refuse to serve a disabled person. You were incredibly rude to her.

Categories

  • Pub Enjoy a lively atmosphere with our classic pub favorites. From hearty burgers and fish 'n' chips to savory pies and craft brews, our menu promises a cozy experience ideal for unwinding with friends.
  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Drinks Quench your thirst with our refreshing selection of drinks, from hand-crafted cocktails and fine wines to non-alcoholic delights, including sodas, juices, and expertly brewed coffee and tea. Perfect complements to your meal!
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!

Amenities

  • Wifi
  • Takeout
  • Nightlife
  • Television

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"Hello...We met up with friends the table that we were allocated was in the middle of a war zone with children screaming and swearing. After a ten minutes we asked for another table as we could not hear ourselves talk above the chaos. We were shown to another table upstairs and this was better as we could hold a conversation. We ordered our meals and drinks and waited and waited eventually the starters arrived cold followed by the main meals which we had not even started !!!! One meal full rack of ribs and one steak were of a reasonable quality, the other two meals fish and chips were floating in oil and uneatable. My friends fish contained NO FISH just batter was this a joke ? I went to see the manager and brought him back to our table after seeing the table littered with starters and main meals he offered to replace the two fish and chips which was too late by now, our evening was spoilt and a disaster. Credit to the manager as he could see our disbelief on what had happened and waived the bill totally, this did not make up for the evening. We left and went to another establishment which turned out to be able to offer the evening we had hoped that your establishment could carry out without out all the above problems. This is not the first time this has happened the last time was in The Plough Sutton common road branch check you emails and you will see the problems we had there which were very similar. All in all things need to change unless us older fraternity are not required at your restaurants in future just the mob handed families and screaming children are welcome. Thank you if you read this and understand what is going on in your establishments"