Phone: +441233632552
Address: 1B Tile Kiln Rd, TN24 9NT, Ashford, United Kingdom
City: Ashford
Dishes: 35
Reviews: 7531
Website: http://kenningtongrill.com/
"I placed an order online that was accepted and told delivery in 50 mins which was fine but 10 minutes before delivery I received a call from a man who struggled to speak English. I couldn’t understand what he was saying and I thought he was saying he was lost. Then another man came on line who was just rude. He said they didn’t deliver where I live and I asked why they had accepted my order. It is not their fault as they didn’t check and had now wasted the food. I am only 7 mins from them but couldn’t drive. I asked when I would be refunded and he said I’m not refunding you , you call a number and they do it. I asked why he wouldn’t refund me directly and he just laughed and said “ you want your money you do it. I am not doing your job. If you don’t call you loose your money I don’t care “ he was laughing and chatting to someone in a foreign language. I asked him why he was being rude and he laughed and said no you are rude. He found the whole thing so funny I am so surprised he is in business. If it’s not his company he should be sacked. After asking 6 times he gave me the number and then hung up. Speechless but having seen the other reviews I feel better that I am not the only person to experience this type of behaviour from the staff"
All prices are estimates.