Phone: +34950478202
Address: Avda. Del Descubrimiento S/n, 04621, Vera, Spain
City: Vera
Menu Dishes: 4
Reviews: 10647
Website: http://www.luapuertorey.com/
"Have used the Lua for many years and always been very pleased with the whole experience. The last couple of times we felt the service had deteriorated. Tonight we went and it was awful. We arrived early to have a drink before we went into dinner. We ordered a bottle of wine and it was bought by our usual waiter who, unfortunately, let the tray slip and a glass slipped, smashing and cutting my arm. He was mortified and couldn't apologise enough. My friend went off to find dressings. Sorted, and we went into dinner. 20 mins later and no one had taken a drinks order or enquired as to condition of my arm. We then asked to speak to someone in charge. The manager came over and put a proper dressing on my arm as it was still bleeding quite badly. Still no drinks had arrived nor had our food order been taken. We had ordered some alioli but a bottle of red wine had arrived instead! Despite all of this no one offered any apology for what had happened. Drinks had still not arrived so we decided to call it a day and leave. We will not be back. After many years of giving regular business to Lua this has left a very bad taste in our mouths. It is such a shame as it's a beautiful restaurant serving wonderful food but the service has gone to pot."
All prices are estimates on menu.