Phone: +441869345325
Address: Baynards Green, OX27 7SG, Cherwell, United Kingdom
City: Cherwell
Menu Dishes: 4
Reviews: 6126
Website: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:8261524:Clicks:DIRSYN:
"We used the drive thru for a breakfast order today and I am still 7 hours later sat in disbelief at the poor customer service and rude encounter I received by the female manager on duty. Having ordered porridge amongst our breakfast order, had this added to the screen, paid for the full order moved to second window I realized that they had forgotten to give us our porridge. I went back and the manager on duty rudely informed me that I couldn’t have porridge as they haven’t sold it for 3 years! I said, McDonald’s do sell porridge as I bought some from a different branch last week!? She said well you didn’t buy it here we don’t sell it! I explained no one had mentioned this at either the order point or payment point and I had been charged. The manager continued to argue with me and had a really awful attitude, she was blaming me for ordering something they not sell but their staff had not told me. I think some basic customer service training wouldn’t go a miss, if this is how the manager behaves what hope do the staff have. I left without the porridge having paid for something they don’t sell! Crazy."
All prices are estimates on menu.