Phone: +41919249239,+41919211876
Address: riva Giocondo Albertolli 1, 6900 Lugano, Switzerland
City: Lugano
Menu Dishes: 4
Reviews: 6525
"Two of my friends and I were having a quick bite, I've bought a fish burger and as I was eating it I saw a hair in the bun. I've come to a manager Carlos to address this issue and he gave me a huge...attitude saying that I've waited until I was almost done with it to show him. He never apologized and took my whole tray with fries and a bottle of water and just threw it away. Without sayings anything he came back and started assisting other customers. We waited for 5 minutes without any response, then asked him what was going on. Again with the huge attitude, he said that he's helping other customers and told us to wait for another 5 minutes. When I asked him for what, he stated that they are making another burger for me. Initially, he never asked me whether I want another one instead and of course I didn't, I found this place unsanitary . I asked him for my money back, he held his finger up ”asking” to wait?! then gave me a refund all in coins. After all, I felt extremely disrespected. I wouldn't want to rate the whole entity based on one person but unfortunately this person made my experience extremely miserable"
All prices are estimates on menu.
Lugano, a city in southern Switzerland, blends Swiss precision and Italian flair; enjoy risotto, polenta, and lake fish, reflecting its unique cultural fusion.