Phone: +441527730220,+44152768887
Address: 9 Walford Walk, B97 4HD, Redditch, United Kingdom
City: Redditch
Menu Dishes: 6
Reviews: 1440
Website: https://muffinbreak.co.uk/
"Me and my sister visit muffin break a couple of times a month for lunch. We used to find it so Convenient whilst having a baby to feed also as there is plenty of space for the pram. We had noticed changes over the last few months to quality of food staff overall service. Yesterday I had gone for lunch and ordered a sandwich, coffee and cake. A lady who was pleasant took my order, as I was going to pay I asked for my blue light card discount to be added which is on my phone. A rude man on the coffee machine shouted over saying sorry I need to see the card in person. I explained it is a card on the app and that it has the same name as my debit card. He then argued saying no he still needs it in person. I went onto explain I had been here so many times and in other shops and my online card should be accepted. After a few minutes of arguing back and fourth the lady did put the discount on. I was shocked that I had to argue my case over £1.20 blue light card discount which has always been allowed. Terrible customer service. I also had spoken to a staff member who works in the centre. I had mentioned about what had happened he also said he had stopped going there due to food quality staff. He is in the centre still working at later hours (1am) and said he had seen food left out on the counters at night. This isn’t good hygiene muffin break does say everything cooked fresh daily. I doubt that very much now. So I sadly we won’t be returning."
All prices are estimates on menu.