Phone: +441793491019
Address: 13-14 Fleet Street, SN1 1RE, Swindon, United Kingdom
City: Swindon
Menu Dishes: 11
Reviews: 1989
"I have always loved Roosters. On this occasion (Friday 21st September delivery was very quick, we sat down and tucked into our food, however after taking the first bite of my meat free wrap (as I don't eat meat I discovered it was actually chicken!!! Okay so everybody makes mistakes but most people who are meat free would have kicked up a fuss more than I did. I called up and received an apology and the lady on the phone was helpful and apologetic and I was told a correct wrap would be sent out asap, which it was, great. However the reason I have given this review 2 star was because of the delivery driver, a lady who I found very rude, when she delivered the correct wrap she asked for the incorrect chicken wrap to be returned, it was cold and sat on a plate, I think she expected us to say we had eaten it and it couldn't be returned but as the packaging was all in the bin, she scooped it up into her bare hands and took it to her car, (maybe she ate it, who knows, but I thought it was pretty disgusting to collect food being returned in your bare hands and even to expect it to be returned in the first place, it was as if she didn't believe us! If the lady on the phone had told us it needed to be returned it would have been fine and I would have had time to wrap it up, but it was abit unexpected I didn't have time to get the wrappers out of the bin to wrap it up. Pretty gross and uncalled for."
All prices are estimates on menu.